Food delivery industry
The Food Delivery Industry involves the ordering and delivery of food and drinks from restaurants, cafes, kitchens, service stations and other food providers, to members of the public by workers who transport food using a car, bicycle, motor scooter or motorbike. This industry sits within the rapidly growing gig economy.
Joint Taskforce: Food Delivery Rider Safety
In November 2020, the Hon. Minister for Better Regulation and Innovation, Kevin Anderson announced the establishment of a Joint Taskforce (Taskforce) to explore the recent deaths of food delivery riders and identify safety improvements for the industry. Over the next six months, the Taskforce moved through four stages of delivery: a roundtable forum; industry consultation and commitment to developing an action plan; a compliance program; and reporting.
Working with industry partners, the Joint Taskforce developed these resources:
Industry action plan and industry reporting
The Joint Taskforce facilitated the creation of:
which commenced on 1 April 2021 and will continue for twelve months. The industry action plan (IAP) was developed through collaboration between partners and government and highlights the specific activities that will be conducted to improve the health and safety of riders.
Industry participants included:
- DoorDash Australia
- Hungry Panda
- Uber Eats
First report due July 2021
Top causes of injury
Workers in the food delivery industry use a range of transportation, including bicycles, e-bikes, motorcycles, and cars. Risks to workers vary depending on the type of transportation they use. But, across the industry, common causes of injuries are:
- vehicular collisions
- road hazards
- unsafe and/or incorrect use of bicycles and e-bikes
- use of unsuitable equipment
- abuse or assault by a member of the public
Workers in the food delivery industry are at risk of injury or illness while working. They face the challenges of working outdoors (in all of types of weather and conditions), navigating the roads, and interacting with members of the general public.
To help you get started, we’ve prepared information on how to identify hazards and manage the risks common to the industry including: