Remote and isolated work

When you work remotely or in isolation, you are unable to get immediate attention from rescue, medical or emergency services.

Those who work remotely or in isolation include:

  • farmers
  • cleaners
  • truck drivers
  • security guards
  • sales representatives
  • real estate agents
  • health and community workers
  • service station and shop assistants
  • those who work from home

Must do’s

There are specific laws that apply when you do remote or isolated work. Here we summarise those laws and give you some practical tips.

You must have a safe system of work that includes effective communication with the worker – and which allows them to call for help in the event of an emergency.

Monitor your workers regularly, be it with phone calls or periodic visits. Have a check-in process whereby workers are required to contact ‘home base’ at a nominated time and have an emergency response plan when workers fail to report in at allotted times.

More information

For the specific laws about doing remote and isolated work safely, see clause 48 of the Work Health and Safety Regulation 2017.

For the specific laws about managing safety, see clauses 32 – 38 of the Work Health and Safety Regulation 2017.

For general information about remote and isolated work, see the code of practice for managing the work environment and facilities.

There are also general work health and safety laws that will apply to you in any situation, including when doing remote or isolated work.

For general information about managing risks, see the code of practice on how to manage work health and safety risks. It includes a sample risk register suitable for any workplace, and some interesting case studies.

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