Safety complaints

Before raising a workplace health or safety issue with us, constructive steps should be taken to have a safety issue resolved in the workplace.

These steps may include:

  • reporting the issue verbally to your supervisor or manager
  • reporting the issue through the workplace's hazard reporting procedures
  • raising the issue with the health and safety representative, or
  • raising the issue with management through your union representative.

How to contact SafeWork NSW

If none of these courses of action are appropriate or successful, call us 13 10 50 or send an email to contact@safework.nsw.gov.au for assistance.

We encourage you to call if your matter is urgent or if there is a current risk to the health and safety of workers. Urgent matters can often be assessed and actioned more quickly over the phone.

If using email, send your concern directly to SafeWork NSW at contact@safework.nsw.gov.au rather than copying us into correspondence using CC or BCC. We do not generally assess or respond to matters when we are only copied into an email.

Avoid sending duplicate emails or repeated requests for updates, as this may delay our assessment.

     

If there is an immediate risk to health or safety, call emergency services on Triple Zero (000).

     
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In order to action your request for service, we will need information that allows us to:

  • find the address of the workplace and the location within that workplace where the work health and safety issues are occurring
  • identify the exact nature of the work health and safety issues/concerns (eg working at heights or plant safety risks)
  • identify the name and address of the organisation or individual in control of the workplace

Any other information that will assist us to respond appropriately to the work health and safety concern is also appreciated.

Inspectors will not reveal the source of the request to the workplace parties involved unless you consent. If you choose to remain anonymous when speaking to us, it is not possible for an inspector to seek further information from you or provide feedback.

Our Customer service standard - raising a work health and safety concern (PDF, 1604.96 KB) outlines the process we follow when responding to your concerns, what you can expect from us, and how you can help.

Complaints about bullying

If you believe you have been bullied at work, you should read the information on our bullying pages. This includes information on how to make a complaint about workplace bullying.

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