Consultation is key at IOH

Getting an injured worker back to work can be tricky, with a whole range of people involved such as doctors, employers, treatment providers and the worker.

Workers having a meeting with papers on a table

Often at the centre of that is the Rehabilitation Consultant, supporting everyone involved and making sure everyone is kept well informed.

It’s a high pressure job with the potential for stress, as emotions run high and priorities compete with one another.

So it’s absolutely vital that the health and safety of the Rehabilitation Consultant is taken care of.

IOH Area Manager Paula Cormack is responsible for doing just that. IOH is a rehabilitation services provider, and Paula is responsible for managing seven Rehabilitation Consultants who work from Liverpool to Goulburn.

“There can be a high stress element to the role of a Rehabilitation Consultant, because there’s a lot of different people involved with a lot of different agendas that they have to deal with, Paula said.

“Although the risks to the Rehabilitation Consultations aren’t overwhelmingly physical, there’s huge potential for stress.”

The best way to deal with this, she said, comes down to good workplace consultation.

“Using formal and informal forms of consultation allows the Rehabilitations Consultants to share their stories helps us to identify problems, and then tackle them,” Paula said.

Given the large geographical area that the Rehabilitation Consultants have to cover, Paula said she and her team have relied on technology to do this.

They use a program called Slack – an online tool that allows them to share messages in real time, hold video chats, and upload documents to share.

“My guys share information every day. Whether it be something interesting they’ve read that might help with their role, or information that others might need to know about a site that they’ve just been to. The beauty about it is that it’s in real time, and it’s versatile” Paula said.

“I guess what we’re trying to do is to create an environment where we don’t have to think about it too much, so it’s just seamless and it becomes second nature to talk about things that relate to their health and safety.”

They combine this with more formal workplace consultation methods, such as one-on-one meetings every fortnight, monthly team meetings; and a keeping a Register of Injuries, where any workplace injuries – no matter how minor – are formally recorded.

“All of these things provide a really great environment where everyone can feel relaxed and confident enough to raise issues and discuss safety concerns, because at the end of the day we want to tackle potential injuries before they happen,” Paula said.

“From there, the benefits to our business just flow. We have a happier workforce, lower injury rates and incidents, and a more productive business.”

If you would like more information on how to establish good workplace consultation methods, visit our website or call 13 10 50.

If you’re a small business operator, you can also request a free workplace advisory visit. By doing so, you could be eligible for a small business rebate of up to $500.

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