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07 May

National Disability Insurance Scheme provider fined $675,000 after customer fatally injured during care

07 May 2026
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  • National Disability Insurance Scheme provider fined $675,000 after customer fatally injured during care
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LiveBetter Services Limited has been fined $675,000 in the District Court of NSW as a result of a prosecution by SafeWork NSW.

The proceedings arise from an incident on 2 February 2022 in which a client of LiveBetter died as a result of injuries she sustained after being placed in hot bathwater whilst in the care of two disability support workers employed by LiveBetter.

LiveBetter Services Limited pleaded guilty to an offence pursuant to section 32 of the Work Health and Safety Act 2011 (NSW) for failing to comply with its duty under section 19(2) of the Act.

The full judgement against LiveBetter Services Limited can be read on the NSW Caselaw website at SafeWork NSW v LiveBetter Services Limited - NSW Caselaw.

LiveBetter Services Limited has the right to appeal against the sentence.

Workers who have concerns about workplace health and safety can anonymously contact SafeWork on 13 10 50 or through the Speak Up Save Lives website.

SafeWork Commissioner Janet Schorer said:

“Those employed to work with National Disability Insurance Scheme participants have a certain duty of care not only to their co-workers, but to the participants of the scheme who require their care.

“SafeWork NSW reminds all businesses of their duty to ensure their workers are appropriately trained and educated to provide an adequate service to all service recipients.”

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