If your premises has already been connected to the nbn network

Emergency telecommunication systems will not be automatically switched over to the nbn™ network when you change your fixed-line telephone and internet services.

Each fixed phone line that is dedicated to a lift emergency phone or monitored fire alarm must also be switched to the nbn™. Please contact your emergency telecommunication system service provider(s), to check if your emergency telecommunication systems:

  • are still working
  • are currently operating over the nbn™
  • will work during a power outage.

If your emergency telecommunication systems are not working, you will need to put in place interim solutions to manage the risks until a permanent solution is implemented.

If your emergency telecommunication systems are working, it may be because the existing copper-based public switched telephone network (PSTN) is yet to be disconnected. In such a case the risk remains that your emergency telecommunication systems will no longer work when the PSTN is disconnected.

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