Customer feedback

Here are the ways you can contact us to ask us questions or provide your feedback.

We provide you with different options if you want to contact us.

You must call us immediately (no matter the day or time) on 13 10 50 if a death, dangerous incident or serious illness or injury occurs.  Also remember to notify your insurer within 48 hours.


You can call us on 13 10 50 8:30am to 5pm Monday to Friday. However notifying us of an incident or injury can be done anytime.


To change/confirm details about a licence or card, or request licensing information, use the licence enquiry form.

For all other enquiries, use our customer enquiry form


Email us on:

Complaints and feedback

Use the customer feedback form to:

  • send a compliment
  • provide feedback or make a complaint about our services.

More information about our standards are in the Complaints handling policy from the Department of Finance Service and Innovation.

Right to information

Make a request for Government information.

Contact our Legal Service

For service of legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter, please forward to:


Department of Finance, Services and Innovation

Level 7, 2-24 Rawson Place

Sydney NSW 2000.

Website feedback

You can talk to us about our website if you have any suggestions or compliments.

Accessibility and the National Relay Service

People with a speech or hearing impairment can make or take phone calls using these numbers:

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 10 50
  • speak and listen service call 1300 555 727 then ask for 13 10 50
  • SMS relay service on 0423 677 767 then type13 10 50
  • make an internet relay call then type 13 10 50
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