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On 1 September 2015, the Dust Diseases Board became the Dust Diseases Authority (DDA) and is now part of a new organisation Insurance and Care NSW (icare). The information on this website is still relevant and a new website will be available in the coming months.

dust diseases board

icare dust diseases care

We provide financial compensation and support to people who have had work-related exposure to harmful dust in NSW.

Along with compensation, we also fund on-going assistance to improve quality-of-life. This can include mobility aids, personal care, and medication and treatment from health professionals, as well as general assistance such as domestic support and respite care for families.

Find out more

Dust diseases

Work-related respiratory disease covers a range of illnesses that are caused or made worse by breathing hazardous substances that damage the lungs.

Making a claim

You may be able to get compensation, treatment and support if you've been diagnosed with a work-related dust disease in NSW.

Services and support

Information on the services and support we provide, and information for healthcare and other service providers.

Benefits

We provide financial benefits to workers and their families to help compensate for loss of income resulting from exposure to work-related dust diseases in NSW.

Contact us

You can contact us in the following ways:

Online

Use our an online feedback form.

Phone

(02) 8223 6600

Toll Free

1800 550 027

Fax

(02) 8223 6699

Email

DDAenquiries@icare.nsw.gov.au

Post

Dust Diseases Care, GPO Box 5323 Sydney 2001

Visit us

Level 15, 321 Kent St, Sydney, NSW 2000

Right to information (GIPA Requests)

Please contact Ms Denise Farlow on (02) 8223 6600.

Change of address

We provide an online change of address form that you might like to use if you need to change your address.

Media enquiries

The media unit is available 24 hours a day, seven days a week. Contact us on media@icare.nsw.gov.au or 02 8297 7570.

Compliment or complaint

Use our online feedback form to:

  • send a compliment
  • provide feedback or make a complaint about our services

Read our complaint handling procedure for more information.

About us

Who we are and how we can help, media releases, annual reports, and how to access information.

Terms

The Dust Diseases Care (DDC) will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at the DDC for analysis and to assess the success of the DDC in meeting its objectives.

The DDC may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the DDC website
  • unauthorised tampering or interference with files published on the DDC website
  • unauthorised attempts to index the contents of the DDC website by other websites
  • attempts to intercept messages of other the DDC website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the the DDC website by other users
  • the DDC may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation the DDC will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs

In some cases, the DDC may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with the DDC, the scope of the user's privacy in those cases will be explained on the transaction page.

The DDC does not have responsibility for the privacy policies or practices of third party sites linked to this website.

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving the DDC website and services.

The DDC may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Any complaints can be submitted by using the online feedback form.

Accessibility

This site has been designed to be as user friendly as possible to allow our customers to make the most of the internet whatever their ability or disability.

And our responsive design means our information and services can be easily accessed on desktop, tablets and mobile phones.

Accessibility help

This website has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

There are a number of legacy documents and forms that may not be accessible for some users: these are mainly in PDF or Word format.

During 2015 these issues will be progressively resolved by replacing the majority of PDF and Word documents with web based documents or providing appropriate alternatives.

If you are having trouble accessing pages or content within our website, please send an email to DDAenquries@icare.nsw.gov.au or call us on 11800 550 027 and we will strive to ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as plain text file. Select File from the Adobe Reader menu then Save as other then Text.

Accessibility features

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.

Our commitment to user friendly and accessible web services

The Dust Diseases Board is a division of the Office of Finance and Services (OFS). The OFS endorsed the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.

We are committed to making our site as user friendly as possible. Extensive testing has been conducted to inform the design, navigation and content of our site. We will continue to develop, evaluate and improve our site to ensure our customers' needs are being met including customers with:

  • vision impairments which can range from slight vision problems, including those who wear glasses and are mature age, to colour blindness and various levels of blindness
  • cognitive and motor skill impairments who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairments including those with genetic deafness, environmental deafness and who are mature age.

Our commitment allows all people who visit our website to enjoy a more user friendly and engaging experience.

Sitemap

Privacy

Our commitment

DDC is committed to providing customers with high quality and reliable services.  This commitment includes protecting your privacy. This privacy policy applies to all the publicly accessible pages on the DDC site located at www.ddb.nsw.gov.au

What information do we collect?

When you look at the pages on the DDC site, our computers automatically record information that identifies, for each page accessed:

  • The IP address of the machine which has accessed it;
  • Your top level domain name eg. .com, .gov, .au etc;
  • The address of your server;
  • The date and time of your visit to the site;
  • The pages accessed and documents downloaded;
  • Cookies are not used from the DDC site to collect information.

How do we use the information collected?

The information collected during each visit is aggregated with similar logged information and published in reports in order for the DDC to identify patterns of usage of the site. This will assist us in improving the DDC site and the services offered on it.

The DDC will not disclose or publish information that identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise in accordance with the NSW Privacy and Personal Information Protection Act 1998.

Is this information stored securely?

Yes.  Information collected is stored in an appropriately secure format and held by the DDC for archival purposes. When the information is no longer required for the purposes for which it was collected it is deleted.

What will we do with information provided in Contact Us?

DDC provides a Contact us facility on the site to allow users to provide input on the site and to comment on the provision of service by the DDC. The provision of personal details is optional.

Users may provide personal details for the purpose of receiving a reply to their query. This information will not only be used for the purpose for which it was provided. We will not add your e-mail address or name to any mailing list.

Links

Our website provides links to other sites. These sites may have different privacy policies to those of DDC. We are not responsible for and advise you to check the information handling practices on those sites.

Will this policy be updated over time?

Due to the developing nature of privacy principles for on-line communication, this policy may be modified or expanded in light of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.

Privacy Disclosure Statement

Your personal information

The Board collects personal information in order to assist in the provision of medical care and to process your claim for Workers Compensation.

The Board also collects sensitive (health) information in the course of providing health services to an individual including:

  • Results of any tests or procedures;
  • Information about your past clinical history (e.g. hospital and/or previous test results);
  • Other health information provided by your referring doctor and/or specialist;
  • Payment and administrative information such as your Medicare or private health insurance information and tax file number;
  • Information collected from you directly when you attend our office; and
  • Information provided by third parties such as your referring doctor, specialist or hospital.

If you choose not to provide your personal information to the Board we may be unable to provide you with the services you request.

How we use your information

The Board may use your information for the purposes of:

  • Making an assessment of your health status;
  • Providing a specialist medical report about your health to your referring doctor;
  • Sending you reminder notices to attend a medical examination;
  • Making an assessment of your Workers' Compensation claim;
  • Board approved medical research purposes; and
  • The Board's investigation and assessment of other claims involving the same employers.

Accuracy of your information

The Board endeavours to ensure the information we collect, use and disclose is accurate and up-to-date. The accuracy of that information depends on the information you provide to us. We recommend that you:

Tell us if there are any errors in the information we hold; and
Inform us of any changes to your information, such as your name, address or telephone number.
Internal procedures have been developed and staff training has been provided to ensure the privacy of your information is secure.

Disclosure of your information

The Board may sometimes need to disclose information about you to organisations and individuals outside of the Board for medical, ethical, legal and/or procedural reasons. These may include:

Consultant medical specialists or organisations outside of the Board for further advice on your medical condition.

Your representative (e.g. Guardian, authorised representative such as family members or legal adviser).

Contractors who (under strict privacy guidelines) assist us in some of our business operations such as:

  • Maintenance of our information technology systems;
  • Administration;
  • Corporate risk management, finance and general office services;
  • Review or perform tests/procedures including CT Scans and X-Rays;
  • Pathology tests that are referred to an outside organisation to perform;
  • Medicare or your private health fund for the purpose of benefits payable;
  • Our professional advisers (such as accountants, auditors and legal advisors): and
  • Government and regulatory authorities and other organisations as required or authorised by law such as when subpoenaed by a Court or Tribunal.

Storage

The Board stores personal information:

  • contained in paper based and other hard copy documents in a dedicated storage facility located with the Board.
  • contained in electronic records in a secure environment.

Such records are only accessible by those persons who require access to the personal information for the purpose of carrying out their employment.

Access to your information

You may however, request access to information we hold about you by contacting the Board Privacy Officer by:

  • email to DDAenquiries@icare.nsw.gov.au
  • phone to 1800 550 027 or (02) 8223 6600
  • fax to (02) 8223 6699 or
  • post to: Dust Disease Care, GPO Box 5323, Sydney, NSW 2001

In some circumstances your request may be denied for specific legal reasons as set out in the Privacy Act 1988 (Cth), Privacy and Personal Information Protection Act 1988 (NSW) or the Health Records and Information and Privacy Act 2002 (NSW), including if the request is vexatious or a criminal investigation is underway.

If your request is denied a reason will be given to you. In order to maintain the security of your information two (2) forms of identification are required before copies of information will be supplied (such as drivers licence, or evidence of home address such as from a power bill).

What to do if you think your privacy has been breached

If your complaint is about how we treated your personal information or privacy generally, please write to the Board's Privacy Officer at the address above.

The complaint will be investigated and a response will be sent to you as quickly as possible. We will endeavour to respond to you within 14 days.

If you are dissatisfied with the response you can refer the matter to the Information and Privacy Commissioner.

For a full copy of the Privacy Disclosure Statement please view the following link to our Privacy Disclosure Statement.

Copyright

The Dust Diseases Authority retains copyright for all of the content on this site; excepting the trademarks of other entities shown on the site, or other information used with permission of its owner(s).

You may download, display, print and copy any material on this site for your personal use or for non-commercial use within your organisation.

You must not copy, adapt, publish, distribute or commercialise any material contained on this site without acknowledging the source.

Requests for further authorisation should be directed to the Executive General Manager.

Disclaimer

The content of this website is provided for information purposes only. Whilst reasonable care is taken to keep the content updated, the Dust Diseases Authority makes no warranties of any kind about its accuracy, currency or suitability for any particular purpose.

Every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the suitability, completeness or accuracy of any of the material that this site may be linked to. Consequently, the Dust Diseases Authority accepts no responsibility for unsuitable or inaccurate material that may be encountered.

The Dust Diseases Authority hereby disclaims liability for any kind of loss or damages arising from, or in connection with, use of any information on this site, or on sites linked from this site.

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The resource you have requested is no longer at this address.

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Home

On 1 September 2015, the Lifetime Care and Support Authority became part of a new organisation Insurance and Care NSW (icare). The information on this website is still relevant and a new website will be available in the coming months.

About us

We pay for treatment, rehabilitation and care for people who've been severely injured in a motor accident in NSW,

Lifetime Care and Support Scheme

The Lifetime Care and Support Scheme provides people who have been severely injured in motor accidents in NSW with treatment, rehabilitation and care.

Participants and carers

We provide participants in the Lifetime Care and Support Scheme with treatment, rehabilitation and care.

Information for service providers

If you are an LTCS service provider, or want to become one, it's important that you know what we pay for, how to receive payments from us, and how to work with us.

Events

Terms

The Lifetime Care and Support Authority (LTCSA) will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at the LTCSA for analysis and to assess the success of the LTCSA in meeting its objectives.

The LTCSA may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the LTCSA website
  • unauthorised tampering or interference with files published on the LTCSA website
  • unauthorised attempts to index the contents of the LTCSA website by other websites
  • attempts to intercept messages of other the LTCSA website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the LTCSA website by other users
  • the LTCSA may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation the LTCSA will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs

In some cases, the LTCSA may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with the LTCSA, the scope of the user's privacy in those cases will be explained on the transaction page.

The LTCSA does not have responsibility for the privacy policies or practices of third party sites linked to this website.

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving the LTCSA website and services.

The LTCSA may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Accessibility

This site has been designed be as user friendly as possible to allow our customers to make the most of the internet whatever their ability or disability.

And our responsive design means our information and services can be easily accessed on desktop, tablets and mobile phones.

Accessibility help

This website has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

There are a number of legacy documents and forms that may not be accessible for some users: these are mainly in PDF or Word format.

During 2015 these issues will be progressively resolved by replacing the majority of PDF and Word documents with web based documents or providing appropriate alternatives.

If you are having trouble accessing pages or content within our website, please send an email to enquiries@lifetimecare.nsw.gov.au or call us on 1300 738 586 and we will strive to ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as plain text file. Select File from the Adobe Reader menu then Save as other then Text.

Accessibility features

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

Audio and video

We use closed captioning on our videos wherever possible and transcripts are available along with the standard accessibility options available from YouTube.

We aim to have text transcripts for audio and captions for videos to assist our customers with impairments. This also allows users who don't want to listen to audio, such as those working in an open space office to be able to access the information.

If these do not meet your needs, we recommend the Accessible YouTube player available from http://cs.unc.edu/~gb/Accessible-YouTube/. This YouTube player allows users to navigate the YouTube controls using a keyboard, provides support for closed caption playback and works on the iPad and iPhone.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.

Our commitment to user friendly and accessible web services

The Lifetime Care and Support Authority is a division of the Office of Finance and Services (OFS). The OFS endorsed the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.

We are committed to making our site as user friendly as possible. Extensive testing has been conducted to inform the design, navigation and content of our site. We will continue to develop, evaluate and improve our site to ensure our customers' needs are being met including customers with:

  • vision impairments which can range from slight vision problems, including those who wear glasses and are mature age, to colour blindness and various levels of blindness
  • cognitive and motor skill impairments who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairments including those with genetic deafness, environmental deafness and who are mature age.

Our commitment allows all people who visit our website to enjoy a more user friendly and engaging experience.

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Copyright

Copyright of all the material on this site, including the NSW Government waratah and the LTCSA logo, is vested in the Crown in right of the State of New South Wales, subject to the Copyright Act 1968.

HOW THE MATERIAL ON THIS WEBSITE MAY BE USED

The material may be downloaded, displayed, printed and reproduced without amendment for personal, in-house or non-commercial use.

HOW THE MATERIAL ON THIS WEBSITE MAY NOT BE USED

Any other use of the material, including alteration, transmission or reproduction for commercial use is not permitted without the written permission of the LTCSA.

All enquiries should be directed to the communications group via the online feedback form.

THIRD PARTY SERVICES

While the LTCSA approve or appoint some providers, it does not endorse or approve any third party product or service. Details of accredited trainers and service providers can be found on this website. This information should not be considered a recommendation.

The use of the LTCSA or State logos or branding is strictly prohibited.

To use the LTCSA information for non-personal use, or in amended form, read the Copyright Notice on this website and submit an application form.

Before linking to the LTCSA website, you should read the Links Policy and submit an application form.

LINKS TO OTHER WEBSITES

The LTCSA contains links to and from other websites.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, the LTCSA does not guarantee the suitability, completeness or accuracy of any of the material that this site may be linked to.

Linking to the LTCSA from government sites

Government sites wishing to provide a link to the LTCSA should provide:

  • the URL of the site
  • the name of the organisation that owns the site
  • contact details of the person making the application and/ or owner of site
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

Linking to the LTCSA from non-government sites

Non-government sites wishing to link to the LTCSA need written consent from the LTCSA Communications Group.

Applicants are required to inform the LTCSA in writing of their wish to link to the LTCSA and to provide the following information:

  • the name of the organisation that owns the site, and its URL
  • contact details of the person making the application
  • details of the pages to which they wish to link
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

No endorsements of any third party or its products, services, or websites is intended by any links on or to this website.

Where a link is established with the LTCSA website, sites cannot state or imply that the LTCSA endorses a brand, product or service.

Links provided by the LTCSA

The LTCSA provides links to sites on the internet that may be of help or interest to our users. We assume no liability for the comprehensiveness, accuracy, validity, or value of any information retrieved at these or other sites available through the internet.

The LTCSA assumes no liability for any direct, indirect, incidental, consequential, special or punitive damage arising from access, use, downloading by you or any third party on or of any representation, information, product or service provided on or via this website.

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https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/41875/My-Plan-FAQ-for-service-providers-18.4.16.pdf 2016-05-09 https://www.lifetimecare.nsw.gov.au/lifetime-care-and-support-scheme/guidelines,-policies-and-legislation/review-of-the-lifetime-care-and-support-guidelines 2016-11-28 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/42777/icare-shine-7-online.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0019/42913/Lifetime-Care-enews-84-15-December-2015.pdf 2015-12-15 https://www.lifetimecare.nsw.gov.au/forms/feedback 2016-11-28 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/59019/SAHS-booklet.pdf 2016-02-19 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0016/59020/Lifetime-Care-EWTF-promo-page-v022016.pdf 2016-02-19 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/59468/Lifetime-Care-enews-85-24-February-2016.pdf 2016-09-27 https://www.lifetimecare.nsw.gov.au/squiz-sandbox/emotional-recovery 2016-11-28 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/60264/ABI-Services-Promo-Page-Feb-2015.pdf 2016-03-11 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0019/60265/Ability-Options-LTCS-Promotional.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0020/60266/Promotional-Page-Accomodation-and-Care-Solutions-updated-14Sept16.pdf 2016-09-21 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/60277/Accessible-living-Options-Promo-Page.pdf 2016-06-09 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0016/60280/ADS-Care-Promotional-Page.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/60281/Promotional-Page-arbias-Feb-2016.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/60285/Australian-Healthcall-Group-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/60295/Promotional-page-Belmore-Community-Care.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0015/60306/Promotional-Page-Care1-Feb-2016.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0016/60307/Complete-Care-Team-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/60308/Dolleina-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/60309/Promotional-Page-EACH-Feb-2016.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0010/60310/Greystanes-Promotional-Page.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0011/60311/Promotion-Page-for-Hills-Nursing.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0012/60312/Lifescope-Health-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0013/60313/Newcastle-and-District-Nursing-Service-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0014/60314/Promotional-Page-Nursing-Group.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0015/60315/St-George-Visiting-Nurses-Promo-Page-Feb-2015.pdf 2016-03-14 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0010/60679/My-Plan-FAQ-FOR-QoL-29_3_16-final.pdf 2016-04-04 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0015/60702/Guidance-note-Requests-for-tutoring-for-students-with-brain-injury-who-are-participants-in-the-Scheme.pdf 2016-03-29 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/62172/Lifetime-Care-enews-86-12-May-2016.PDF 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/63445/Guidance-note-Requests-for-tutoring-for-students-with-brain-injury-who-are-participants-in-the-Scheme.pdf 2016-05-26 https://www.lifetimecare.nsw.gov.au/events 2016-11-28 https://www.lifetimecare.nsw.gov.au/forms/events-registration-form 2016-09-07 https://www.lifetimecare.nsw.gov.au/participants-and-carers/information-on-case-managers/case-manager 2016-11-28 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/85342/Lifetime-Care-enews-87-9-June-2016.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/participants-and-carers/attendant-care/attendant-care-providers 2016-12-19 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/8706/_DC01_Resolving_Disputes_about_Eligibility___04.12.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/8707/_DC02_Review_of_an_Assessment_Panel_s_Decision_about_Eligibility___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/8708/_SP01_FIM_and_WeeFIM___04.12.pdf 2015-03-05 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https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/8742/Momentum__Edition_5__April_2014.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/8744/Momentum__Edition_6_August_2014___140901.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/8745/Momentum_Newsletter____Edition_2__2013.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/8746/Momentum_newsletter___Edition_1_2013.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/8756/LTCSA_Shine_1_ONLINE.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/8757/LTCSA_Shine2_ONLINE.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0010/8758/CM_expectations.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/8760/LTCSA_Shine_3_PDF_for_website.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/8761/LTCSA_Shine_4_PDF.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/8763/LTCSA_Shine5_ONLINE.pdf 2016-08-31 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0011/8768/ACM___TERMS_OF_APPROVAL___FINAL_120424.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/8769/National_Criminal_Check_Form.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/8770/NSW_WORKING_WITH_CHILDREN_CHECK___APPLICANT_DECLARATION_AND_CONSENT.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/8771/Sample_PDF_for_Case_Managers1.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/8796/D12_24046ListofserviceprovidersforFIMandWeeFIMassessmentJune2012.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/squiz-sandbox/testing-api-searches/casemanager 2016-07-13 https://www.lifetimecare.nsw.gov.au/squiz-sandbox/testing-api-searches/allcasemanagers 2016-07-12 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/8898/_SP01_FIM_and_WeeFIM___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0019/9163/Customer_service_charter_WC05017_0413_219672_LCSA.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0020/9281/P01_Welcome_to_the_Lifetime_Care__Support_Scheme___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9282/P03_What_is__Reasonable_and_Necessary__Treatment_Rehabilitation_and_Care___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/9283/P04_How_to_Request_Treatment_Rehabilitation_and_Care_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/9284/P05_Travel_to_attend_Treatment_and_Rehabilitation_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/9285/P06_Starting_an_Attendant_Care_Program___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/9286/P07_Education_and_Study_Support_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/9287/P10_Completing_a_Participant_Expense_Claim_Form___04.12.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/9288/who_needs_24_hour_care_in_the_ctp_scheme.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9309/P03_What_is__Reasonable_and_Necessary__Treatment_Rehabilitation_and_Care___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0015/9312/P02_What_is_the_Role_of_the_Coordinator_and_Case_Manager___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/9314/SP03_Providing_Services_and_Invoicing_for_those_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/9315/P02_What_is_the_Role_of_the_Coordinator_and_Case_Manager___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/9332/P04_How_to_Request_Treatment_Rehabilitation_and_Care_Services___04.12.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/9333/P05_Travel_to_attend_Treatment_and_Rehabilitation_Services___04.12.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0019/9334/P07_Education_and_Study_Support_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/9341/Summary-of-forms-to-request-services-for-participants-20.5.16.pdf 2016-05-26 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/9342/Neuropsychological_assessment_notification_form_interactive.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/9356/Part_18___LTCS_Guidelines___2012.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/9359/2012Part_8_LTCS_Guidelines.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/9367/D1048697MOTOmedParticipantAgreement.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/9377/LTCSA_and_Enable_NSW_Technical_Report_WC_Guidelines.PDF 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/9378/D11_73619__Guidelines_for_the_prescription_of_a_wheelchair_2011_for_website.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0020/9380/guidelines_for_levels_of_attendant_care_for_people_with_spinal_cord_injury.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9381/Consumer_information__wheelchair_guidelines_2011.PDF 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/9382/D11_73599__Summary_of_the_guideline_for_prescription_of_wheelchair_or_scooter_2011___for_website.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/9383/Resources_14.1_Goals_Checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0006/9384/Resources_14.2_Shoulder_injury_prevention_checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/9385/Resources_14.3_Long_term_needs_checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/9386/Resources_14.4_Training_topics_checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/9387/Resources_14.5_Injury_prevention_during_transport_checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0010/9388/Resources_14.6_Maintenance_checklist.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0011/9389/Resources_14.7_Comfort_Tool.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9390/Guidance_notes_for_Pre_accident_Participant_Information_form.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/9391/Pre_accident_Participant_Information_Form___example.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0005/9392/DSNUpdatedDischargeProcedureforparticipantsLTCSScheme_version_0714.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0007/9394/Instructions_for_CLP_v0211.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0008/9395/professional_criteria_for_prescribers.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0009/9396/instruction_evaluation.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0010/9397/Instructions_for_completing_the_Continence_and_Consumable_Equipment_Presciption_and_Order_Form.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0011/9398/Guidelines_for_completing_the_Prosthetic_Request_Forms_PDF.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9399/Education_Support_Request_Form_v0512___completed_example.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0013/9400/20120827_Guidelines_for_completing_the_Work_Options_Plan_v0712.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0020/9416/P13_Advocacy___04.121.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0003/9435/LTCS_Invoice_Requirements_Form_v0313.pdf 2016-09-07 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0004/9436/_SP03_Providing_Services_and_Invoicing_for_those_Services___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/9440/DC04_Resolving_Disputes_about_Treatment_and_Care_Needs___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/9441/DC05_Review_of_a_Dispute_Assessors_Decision_on_Treatment_and_Care_Needs___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0019/9442/DC06_Dispute_assessors___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0015/9501/DC07_Making_a_Complaint___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0017/9503/P12_Values_and_Responsibilities___04.12.pdf 2015-03-05 https://www.lifetimecare.nsw.gov.au/__data/assets/pdf_file/0018/9504/P14_Applying_for_Lifetime_Participation___04.12.pdf 2015-03-05

lifetime care 10 year anniversary

Sargood on Collaroy

Sargood on Collaroy is an accessible beachside health and wellness resort, purpose built for people living with spinal cord injury. Located at the southern end of Collaroy Beach, it takes in the view of the beach, distant headlands and ocean. It features 17 self-contained suites with height-adjustable kitchenettes, discreet hoists and specialised equipment. There’s a range of rooms, including studios and family suites.

Sargood on Collaroy provides a unique experience with a specialised gym onsite, activities at the resort, access to the local community and all with individual support. Guests will have opportunities for personal growth, learn new skills and to gain confidence to have a full and rewarding life.

You can find out about the full range of services and facilities offered by Sargood on Collaroy.

icare is a major partner of Sargood on Collaroy. icare lifetime care will support participants with a spinal cord injury to access its facilities and services. If you have a case manager, you can ask for the approval in your My Plan or through a service request. If you no longer have a case manager, you can ask for it through your coordinator. You’ll need to provide a simple explanation of what you hope to achieve during your stay.

Further information

You can find out more in our Sargood on Collaroy information sheet.

Home

Electrical

We test and certify electrical equipment for compliance to national and international standards. Businesses and manufacturers can use our test reports and certificates as proof of their product's compliance.

Chemical

Analysis of blood and urine samples to test for occupational exposure levels to hazardous chemicals. Where available, we report against a Biological Occupational Exposure Limit.

Mechanical

We test mechanical equipment for compliance to national and international standards so they are safe to use in hazardous environments.

Contact us

General electrical and mechanical enquiries

For more information about TestSafe Australia and the services we offer, please contact us.

Online: Enquiry form

Phone: +61 (2) 4724 4900

Email: testsafe@safework.nsw.gov.au

Postal address:
PO Box 592
Richmond
NSW 2753
Australia

Street address:
919 Londonderry Road
Londonderry
NSW 2753
Australia

Office hours: 8.30am to 4.30pm Monday - Friday

Stores hours: 8.30am - 4.00pm

Chemicals analysis laboratory

Use this information to contact our laboratory:

Online: Enquiry form

Phone: +61 (2) 9473 4000

Email: lab@safework.nsw.gov.au

Street address/postal address:
Level 2,
Building 1, 9-15 Chilvers Road
Thornleigh NSW 2120

Complaints and appeals

Complaints regarding our service and appeals on certification decisions will be addressed by TestSafe as soon as possible and an initial response will be sent to the complainant within three working days of receipt of the complaint or appeal.

All complaints and appeals are to be sent to testsafe@safework.nsw.gov.au with as much detail as possible including the job reference. All complaints will be treated confidentially, and there shall be no unfair treatment or negative impact on the customer arising out of the complaint or appeal.

About us

Includes information about what we do and our quality management system.

Translation page - Chinese

Terms

This Agreement constitutes the general terms and conditions, as varied or supplemented by the attached Cost Estimate, applying to the performance of Services undertaken by TestSafe Australia (“TestSafe”). This Agreement does not commence until TestSafe receives a purchase order (or, if approved by TestSafe, a written confirmation) from the Customer and, where required, any upfront payment to TestSafe.

TestSafe is a research, testing and certification facility that is a branch of SafeWork NSW ABN 81 913 8390 179 the Regulator under the Work Health and Safety Act 2011 (NSW) of 919 Londonderry Rd Londonderry.

The Secretary of the Department of Finance, Services and Innovation, and known as SafeWork NSW ABN 81 913 830 179 (“SafeWork NSW”) is the relevant contracting party that enters into contractual relations with the Customer. References in these General Terms and Conditions to “TestSafe” should be taken to be references to SafeWork NSW.

INTERPRETATION

Definitions

In this Agreement, the following definitions apply (unless the context requires otherwise):

“Agreement” means the entirety of this Agreement and the Cost Estimate.

“Business Day” means any day that is not a Saturday, Sunday or legal public holiday in New South Wales.

“Biological Specimen” means a living or dead organism or any part of the body, structure, tissues, or products of such an organism.

“Chemical Substance” means any naturally occurring or artificial element, compound or mixture in any physical state which is in a form suitable for chemical analysis, but does not include any Equipment or a Biological Specimen.

“Confidential Information” means information of a confidential nature that is (a) provided by the Customer to TestSafe in relation to the Testable Item or (b) that is specifically identified or created by TestSafe in the course of delivering the Services to the Customer (including any Report), but does not include any information that is in the public domain (other than as a result of a breach of this Agreement by TestSafe) or which TestSafe has created or acquired independently of its delivery of the Services to the Customer.

" Cost Estimate" means the written cost estimate given by TestSafe to the Customer and which is intended to serve as a specific description of the Services that TestSafe will perform for the Customer and a general indication of the  charges that  TestSafe will make for its Services;

“Customer” means the person who acquires, or proposes to acquire, the Services, and includes any person who acts as the Customer’s representative for the purpose of this Agreement.

"Equipment" means any equipment or item specified for testing or certification in the Cost Estimate, as selected and supplied by the Customer, and includes any kind of physical product, machine, device or thing, and such hardware, data, software, fìrmware, programs, documentation, drawings, plans, manuals, specifications or records contained in or accompanying the Equipment as may be necessary to enable TestSafe to deliver the Services or perform its obligations under this Agreement.

“Design” means a drawing, outline, plan diagram or other depiction of a piece of Equipment (whether or not the Equipment has been physically made or provided to TestSafe) and includes any writing, calculation or specifications that accompany the Design.

“Intellectual Property Rights” means in relation to any information or document (in whatever form) referred to in this Agreement and existing in any part of the world, any patent, copyright, trademark, trade name, design, trade secret, know how, or rights in confidential information and all other intellectual property rights (whether registered or unregistered) and including all applications and rights to apply for any of the same whether arising before or after the execution of this Agreement.

“Purchase Order” means a document authorised by a Customer and delivered to TestSafe that confirms that the Customer intends to pay for Services provided by TestSafe.

“Report” means any written material prepared by TestSafe which records or provides any information or an assessment, analysis or conclusion on any matter requested by a Customer as part of the Services and includes, without limitation, a certificate, certification assessment or similar document.

"Services" means the services as selected by the Customer which are specified in the Cost Estimate. The Services may involve research, testing or certification (including the preparation of a Report) relating to a Biological Specimen, Chemical Substance, Design or Equipment.

“Testable Item” means a Biological Specimen, Design, Chemical Substance or Equipment

“TestSafe” includes SafeWork NSW and the officers, employees, subcontractors, agents and other representatives of TestSafe and/or SafeWork NSW (as the context requires).

Interpretation within this Agreement

In this Agreement, except where the context otherwise requires:

a.   a reference to this Agreement includes any variation, and includes where the Agreement has been assigned, novated, or otherwise transferred, in accordance with this Agreement,

b.   a reference to any law will be deemed to extend to include a reference to all laws amending, consolidating, replacing or overruling that Law from time to time,

c.   the singular includes the plural and vice versa,

d.   a reference to one gender includes every other gender,

e.   a reference to a person (including TestSafe or the Customer) will be taken to include any natural or legal person and their successors and permitted assigns,

f.   ‘include’ ‘includes’ and ‘including’ means ‘including without limitation’,

g.   “absolute discretion” means absolute and unfettered discretion,

h.   the headings and index in this Agreement are for convenience only and do not affect the interpretation of this Agreement,

i.   in the construction and interpretation of this Agreement, no rule of construction applies to the disadvantage of TestSafe on the basis that TestSafe initiated or drafted the Agreement or any part of it,

j.   a reference to a person which has ceased to exist or has been reconstituted, amalgamated or merged, or other functions of which have become exercisable any other person or body in its place, must be taken to refer to the person or body established or constituted in its place by which it said functions have become exercisable,

k.   where the Customer is comprised of more than one person, each obligation of the Customer will bind those persons jointly and severally and will be enforceable against them jointly and severally, and

l.   a reference to “$”,  money or currency is a reference to Australian dollars unless the parties expressly agree otherwise.

SCOPE OF AGREEMENT

Subject to the terms and conditions of this Agreement, TestSafe agrees to provide the Services to the Customer.   TestSafe’s role is confined to certifying that a particular Testable Item is in compliance with an industry or statutory standard (or another objective criterion expressly agreed in writing by TestSafe). TestSafe will not give advice, opinions or consulting services to the Customer. 

REQUEST FOR SERVICES

Prior to the provision of Services by TestSafe the Customer must submit a written request for the Services (which may be made by email or other electronic means). TestSafe may reject the request for Services in its absolute discretion, or if the request is accepted TestSafe will prepare a Cost Estimate and return to the customer.

Estimates are valid for a period of 60 days (unless otherwise indicated) from the date of written estimate after which prices may change

If the Customer accepts the Cost Estimate the Customer must provide TestSafe a Purchase Order (or, if approved by TestSafe, a written confirmation). On receipt of the Purchase Order TestSafe will raise an invoice for the Services to be provided. The Services will not commence until payment of the invoice is made or unless TestSafe advises the Customer that upfront payment is not required to commence the Services.

TestSafe will provide the Services described in the Cost Estimate in accordance with this Agreement. The Cost Estimate may contain text concerning the type of Services, the manner and timing of the delivery of the Services and the charges for Services, but does not modify the terms of this Agreement, unless the parties expressly agree in the Cost Estimate to do so.

This Agreement will not have any legal effect unless and until the Customer provides a Purchase Order and upfront payment unless TestSafe provides a written confirmation that an upfront payment is not required to commence the Service.

Any changes required by the Customer (at any time) to the Services must be notified to TestSafe in writing and may incur additional costs to those in the Cost Estimate. If the Customer does not agree to pay additional costs then TestSafe may not be able to complete the Services to the Customer’s expectations, or at all. TestSafe retains the right to be paid for Services which it actually performs in accordance with the Customer requests, even if the Customer requests a change to the Services. TestSafe may suggest changes to the Services to the Customer, but TestSafe is not obliged to perform those changed Services unless the Customer has given its written agreement to those changed Services.

TestSafe does not warrant that its supply of the Services is exclusive to the Customer, and TestSafe expressly reserves the right at any time to provide Services of any description (including services that are the same as, or similar to, the Services) to other customers, to itself, or to any other person (including public authorities of the New South Wales government).

The Customer is liable to pay for all Services performed by TestSafe in accordance with the Customer’s instructions, even if the Services cannot be completed for any reason (including situations in which the Customer’s Testable Item or instructions are not accurate, legible, complete or are delayed). TestSafe will follow a Customer’s instructions on their own terms and is not obliged to advise the Customer as to how any Testable Item or instructions may be improved or made more suitable for testing.

FEES AND CHARGES

ln consideration of TestSafe agreeing to  provide the Services, the Customer agrees to pay TestSafe the charges for the Services calculated in accordance with the Cost Estimate for the work performed. If TestSafe has reason to believe that the charges will exceed the estimated charges (if any) contained in the Cost Estimate, TestSafe will seek the Customer’s written consent to provide the Services that may result in the additional charges.

TestSafe may issue an invoice for upfront payment prior to the commencement of any Services. TestSafe may issue progressive invoices while performing the Services until the completion of the Services. The Customer must pay each invoice by the due date contained in the invoice failure to do so will result in TestSafe ceasing to provide the Service until payment is received and may result in additional costs to resume the Service. TestSafe may not deliver a Report in whole or in part until the Customer has made full payment for Services.

TestSafe may make an additional charge in relation to retesting, reassessment, additional services eg addressing non-conformances raised during quality audit, and or delays due to non-compliant, faulty, modified or defective Equipment, or due to delays by the Customer in providing necessary Equipment, documentation or information.

Unless other arrangements have been approved by TestSafe in writing, the Customer will pay all applicable invoices before TestSafe is obliged to deliver a Report to the Customer.

The Customer agrees to pay all taxes (including goods and services tax), duties, and government fees and levies that are applicable to TestSafe’s supply of the Services to the Customer. 

The Customer shall pay interest at 2% above the overnight bank rate imposed by the Reserve Bank of Australia on all overdue payments, calculated from the due date until payment is made. Where overdue payments have not been paid within 28 days of an applicable invoice, TestSafe may commence enforcement action for the unpaid moneys.  The Customer shall pay all reasonable debt recovery costs including all legal, administration and collection costs.

DELIVERY, RETURN AND COLLECTION OF EQUIPMENT

Whether or not the purpose of the provision of the Services is wholly or partly to test or certify the Equipment, the Customer accepts full responsibility and liability for any Testable Item which it manufactures, supplies, sells or offers for sale and which does or does not comply with any applicable standards, legislation or industry practice in any country.

The Customer will be responsible for delivering to and collecting from TestSafe's premises, at the Customer's cost and risk, any Testable Item that may be the subject of the Services being provided by TestSafe. Delivery includes the use of shipping services and couriers. TestSafe shall not be responsible for any delay in the provision of the Services caused by late arrival, faulty, non-compliant or defective Equipment, or due to inadequate instructions for use of the Equipment.

At the expiration or termination of this Agreement the Customer shall be responsible for the prompt removal of all Testable Item from TestSafe's premises at the Customer's cost and risk, including the use of shipping services and couriers. Testable Item will be available for collection during TestSafe's usual business hours. Alternatively, TestSafe may agree to deliver the Testable Item to the Customer, in which case the Customer will bear all the costs, expenses and risks associated with such delivery. Delivery of Testable Item by TestSafe to a third party (including the use of shipping services or couriers) will be deemed to be return of the Testable Item to the Customer.

All Testable Items not collected within 21 days of the Customer being advised that it is available for collection will be held by TestSafe at the sole risk of the Customer and TestSafe reserves the right to levy a reasonable storage charge or waste disposal charges in respect of such Equipment.

TESTABLE ITEM DAMAGED OR DESTROYED AT  TESTSAFE PREMISES

All Testable Items delivered to TestSafe's premises under this Agreement will be held by TestSafe for the performance of the Services at the Customer/s sole risk and TestSafe accepts no liability for such Testable Item, except where TestSafe is prevented by law from excluding such liability.

The Customer acknowledges that the Services may destroy or damage the Testable Item. The Customer agrees to hold TestSafe harmless and without liability against the Testable Item being destroyed or damaged while the Service is being provided, except where TestSafe is prevented by law from excluding such liability.

STATUS OF REPORTS AND INTELLECTUAL PROPERTY

When expressly agreed in a Cost Estimate (on request by the Customer), TestSafe will provide a Report in accordance with the standard of care described in clause 10 and subject to any assumptions and  qualifications contained in the Report.  However subject to clause 10 TestSafe gives no warranty in respect of any Report and accepts no liability whatsoever for errors or omissions in or relating to such a Report.

TestSafe retains all Intellectual Property Rights in relation to the Services and the Report. However, on full payment of the invoiced charges in accordance with clause 4, the Customer will receive a royalty-free, non-exclusive, worldwide licence (which may not be sub-licensed) to use and publish the contents of the Report This clause 7.2 does not affect the Customer’s Intellectual Property Rights in the Testable Item that existed before or independently of the delivery of the Services or Report.

The Report only relates to the particular Testable Item that is provided to TestSafe. If the Testable Item used or proposed to be used by the Customer has been varied from the Testable Item provided for testing or certification (whether by construction, performance, materials, components, firmware, software, or in any other way) then the Report provided by TestSafe cannot be relied upon as proof of compliance with any particular standard or legislation, or for suitability for any particular use, or that the Testable Item is safe.

The Customer must not make a representation (whether express or implied) to any third party, or to the public, that TestSafe has, by performing the Services or by providing a Report, endorsed or approved any activity or proposed activity of the Customer or any third party. Without limitation the foregoing, the Customer must not use Report (or any extract of the Report), or the name, trade mark  or other intellectual property rights of TestSafe or SafeWork NSW in a manner that suggests  endorsement or approval by TestSafe or SafeWork NSW, or that is otherwise contrary to law.

COMPLIANCE WITH LAW

The Customer shall indemnify and hold harmless TestSafe against all costs and liability incurred if TestSafe's possession or use of the Customer's Testable Item constitutes a breach of any relevant law.

TestSafe may deliver the Testable Item to a duly authorised law enforcement officer or government agency or provide such persons with access to such Testable Item if TestSafe receives a request or demand from such person for such delivery or access.

CONFIDENTIALITY

Subject to clause 9.2, TestSafe will not:

a.   use Confidential Information other than for the purposes of this Agreement or the delivery of Services, or

b.   disclose Confidential Information to any third party or the public, except:

1.   where the Customer consents to such use or disclosure, or

2.   as required by or under a law, or on request by a law enforcement or regulatory agency, or

3.   where such use or disclosure is reasonably necessary or desirable to deliver the Services, or

4.   where necessary for the archival, internal training, certification, auditing, or quality control purposes of TestSafe or the accreditation bodies that accredit TestSafe for the Services provided to the Customer or Services generally provided by TestSafe, or

5.   where necessary or desirable for enabling TestSafe to improve its techniques, processes or service delivery or businesses practices.

TestSafe’s duty of confidentiality in clause 9.1 does not:

a.   prevent TestSafe providing Services to other customers of TestSafe, including services that may be the same as, or similar to, the Services provided under this Agreement.

b.   prevent TestSafe or SafeWork NSW undertaking research, commercial activities or enforcement or regulatory functions,

c.   prevent TestSafe providing advice, information or services to other public authorities of the New South Wales government or another Australian jurisdiction, provided that, in each case, the Confidential Information is not disclosed, directly or indirectly, to that other person, except where required by or under a law or a request from a regulatory body. The Customer expressly acknowledges that TestSafe and SafeWork NSW are subject to the Government Information (Public Access) Act 2009 and the Privacy and Personal Information Protection Act 1998 and that they may be obliged to make disclosures of information (including Confidential Information) in accordance with such legislation.

WARRANTIES AND LIMITATION OF LIABILITY

TestSafe warrants that it will provide the Services with due care and skill. Where any legislation, including the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2011), implies in this Agreement any term, condition, guarantee or warranty, and that legislation  avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition, guarantee or warranty, then, to the extent that the Services are not ordinarily acquired for personal, household or domestic use and/or the Services will cost more than $40,000, then TestSafe will limit its liability the cost of the Services actually provided to the Customer under this Agreement. In all other circumstances, TestSafe’s liability under such term, condition, guarantee or warranty shall be limited at the option of TestSafe, to any one or more of the following:

i.   the supplying of the Services again; or

ii.   the payment of the cost of having the Services supplied again.

In all other cases, or if the foregoing exclusion of liability described in this sub-clause 10.1 is, for any reason, not effective, then TestSafe limits its liability to the fullest extent permitted by law.

Without limiting the generality clause 10.1, TestSafe shall not be under any liability to the Customer, or to any other person, in respect of any actual, potential or alleged loss or damage (including consequential or indirect loss or damage or loss of use, data profits, revenues, goodwill or opportunity, or increased cost of working, work stoppage, computer failure, failure to provide the Services or Report on time or at all, or any malfunction of the Equipment, even if  TestSafe has been advised of the possibility of such loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of any failure or omission on the part of TestSafe to comply with its obligations under or in connection with this Agreement or any law (including any alleged or proved negligence of TestSafe).

This Agreement contains the entire Agreement of the parties with respect to the Services and the Customer warrants that it has not relied on any representation made by TestSafe or implied from any descriptions or illustrations or specification contained in any document including any catalogues or publicity material produced by TestSafe.

The Customer expressly acknowledges that, to the extent that it is lawful to do so and subject to clause 10.1, all terms, conditions, warranties or representations, whether express, implied, statutory or otherwise relating in any way to the Services, the Report or to this Agreement, are excluded.

Without limiting its other exclusions of liability in this Agreement, TestSafe fully and expressly disclaims and excludes any representation or warranty to the Customer or to any third party that the Services (including any Report by TestSafe):

i.   will be suitable or useful for the purposes of the Customer or any third party, even if the Customer or a third party has indicated to TestSafe how the Customer or the third party may use the Services or Report,

ii.   will confer any benefit, opportunity or advantage on the Customer or any third party (including, without limitation, any profits, revenues or savings that the Customer or a third party may enjoy or wish to acquire), or

iii.   contain any comment, advice, assurance or representation with respect to matters other than those expressly described or contained in the Services or Report.

The Customer warrants:

a.   that it is legally entitled to request the Services that it requests of TestSafe and that its request for Services is not contrary to any law and will not infringe the legal rights of any third party, and

b.   that is a legal entity, may lawfully enter into this Agreement and be bound by  its terms.

INDEMNITY

The Customer shall indemnify TestSafe, its officers, employees, subcontractors and agents (together, the “TestSafe Parties”) during the term of this Agreement and thereafter from and against all losses, expenses, claims, proceedings, costs and damages (“Losses”) that may be brought or suffered by all or any of the TestSafe Parties or the Customer or its  related bodies corporate and which are caused by or arise from the use or otherwise of the Testable Item, the Services or the Report, except only to the extent that such Losses arise due to the negligence or breach of statutory duty of any one or more of the TestSafe Parties. For the purpose of this clause 11.1, “Losses” includes (but is not confined to) expenses or liabilities incurred by a TestSafe Party because the Customer’s request for, or instructions in relation to, the Services was contrary to law.

The Customer shall also indemnify the TestSafe Parties during the term of this Agreement and thereafter from and against any claim, demand or action bought by any third party in relation to all losses, expenses, claims, proceedings, costs and damages (“Third Party Losses”) (including in relation to alleged breaches of the Intellectual Property Rights of third parties) that may be suffered or allegedly suffered by any third party and which are caused by or arise from the use or otherwise of the Testable Item, the Services or the Report, except only to the extent that such Third Party Losses arise due to the negligence or breach of statutory duty of any one or more of the TestSafe Parties.

FORCE MAJEURE

ln the event that TestSafe shall be wholly or partially unable to carry out its obligations under this Agreement by reason of causes beyond its reasonable control ("Force Majeure"), then TestSafe will not be liable for any delay or failure to perform its obligations and will be excused from performing its obligations during the continuance of any such disability so caused.  For the avoidance of doubt, Force Majeure may include a regulatory or other legally binding measure which forbids or hinders TestSafe performing the Services in whole or in part.

TestSafe shall notify the Customer as soon as practicable of any anticipated delay due to Force Majeure. lf a delay due to Force Majeure exceeds 14 days, TestSafe may terminate this Agreement immediately on providing notice to the Customer. lf TestSafe gives such notice to the Customer:

i.   TestSafe shall refund monies previously paid by the Customer under this Agreement for which no Services have been provided; and

ii.   the Customer shall pay TestSafe a sum that is reasonable in relation to Services rendered or costs and expenses incurred prior to termination.

TERMINATION

Either party may at any time by written notice terminate the Services with 7 days’ notice. TestSafe is entitled to payment for Services provided up to and including the date that it notifies the Customer of termination or that it receives notice of termination from the Customer (whichever is earlier).

NOTICES

Every notice, approval, consent or other communication ("Notice") issued by a party under this Agreement must be issued by a duly authorised representative of the sending party to a duly authorised representative of the other party ("Recipient"). The Notice must be in writing and must be given to the Recipient by being sent by email transmission, fax or by prepaid ordinary mail within Australia. A Notice is given, if sent by fax or email transmission during any business day in New South Wales ("Business Day"), when the sending party's electronic equipment reported that the email had been sent. lf the fax or email transmission was sent after 5:00pm on a Business Day or on a day other than a Business Day, the Notice is deemed to have been given on the next Business Day. A Notice is given, if sent by prepaid ordinary mail within Australia, on the date that is 2 Business Days after the date of posting.

Each party may vary its address or contact details by written Notice to the other party.

The relevant address and other contact details for TestSafe are:

ln the case of the TestSafe:

Ground Floor, 919 Londonderry Road

LONDONDERRY NSW 2753

Phone (02) 4724 4900

Fax (02) 4724 4999

Email: testsafe@SafeWork.nsw.gov.au

ln the case of the Customer, to the Customer’s contact details given in the Cost Estimate.

SUB-CONTRACTS

The Customer acknowledges that TestSafe may sub-contract the performance of part or all of this Agreement to another person (“subcontract”), but TestSafe will remain responsible for the conduct of the subcontractor (including procuring the subcontractor’s compliance with clause 9 (Confidentiality) as if the subcontractor were TestSafe). TestSafe does not need the Customer’s consent if TestSafe subcontracts any work relevant to this Agreement.  TestSafe will inform the Customer of the identity of the sub-contractor.

WAIVER

No waiver by a party of any of its rights under this Agreement will prejudice its rights in respect of any subsequent breach of the Agreement by the other party. Any failure by a party to enforce any of the provisions of this Agreement, or any forbearance, delay or indulgence granted by a party to the other party, will not be construed as a waiver of its rights pursuant to the Agreement.

SEVERABILITY

ln the event of any provision or provisions of this Agreement being invalid, unenforceable or illegal for any reason, the Agreement shall remain otherwise in full force apart from the said provision or provisions which will be deemed deleted.

GOVERNING LAW

This Agreement will be governed by and construed according to the law in force in the State of New South Wales, Australia from time to time, and the Parties submit to the exclusive jurisdiction of the courts of New South Wales in relation to any legal proceedings brought by a party in relation to this Agreement. The parties hereby waive any grounds to object to the application of New South Wales law or their submission to the courts of New South Wales.

This Agreement does not exclude any rights at law or in equity enjoyed by either party, unless expressly provided otherwise in this Agreement.

NOVATION AND ASSIGNMENT

This Agreement may not be assigned or novated by the Customer without the written consent of the other party. However, TestSafe may unilaterally assign or novate some or all of its rights, duties and functions under this Agreement upon giving reasonable written notice to the Customer.

DISPUTE RESOLUTION

If a dispute arises in relation to the Services, and the parties have not resolved the dispute within 14 days after one party gives written notice of the dispute to the other, the parties must endeavour to resolve the dispute through mediation, The mediator must be a person appointed by the Australian Commercial Disputes Centre (“Centre”) in Sydney and the mediation shall be conducted in accordance with the mediation rules of the Centre. lf the dispute is not resolved within 28 days after the appointment of a mediator, either party may, after giving written notice to the other party, commence court or arbitration proceedings. Nothing in this clause 20: (a) restricts the right of TestSafe or the Customer to seek urgent interlocutory relief or to terminate the Agreement in accordance with its terms or (b) prevents TestSafe seeking recovery of outstanding fees owed by the Customer.

*End of Agreement*

Accessibility

This site has been designed be as user friendly as possible to allow our customers to make the most of the internet whatever their ability or disability.

And our responsive design means our information and services can be easily accessed on desktop, tablets and mobile phones.

Accessibility help

This website has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

There are a number of legacy documents and forms that may not be accessible for some users: these are mainly in PDF or Word format.

During 2015 these issues will be progressively resolved by replacing the majority of PDF and Word documents with web based documents or providing appropriate alternatives.

If you are having trouble accessing pages or content within our website, please send an email to  testsafe@workcover.nsw.gov.au or call us on +61 (2) 4724 4900 and we will strive to ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as plain text file. Select File from the Adobe Reader menu, then Save as other then Text.

Accessibility features

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at  http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.

Our commitment to user friendly and accessible web services

The TestSafe is a branch of the WorkCover Authority of NSW. WorkCover is a division of the Office of Finance and Services (OFS) which has endorsed the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.

We are committed to making our site as user friendly as possible. Extensive testing has been conducted to inform the design, navigation and content of our site. We will continue to develop, evaluate and improve our site to ensure our customers' needs are being met including customers with:

  • vision impairment which can range from slight vision problems, including those who wear glasses and are mature age, to colour blindness and various levels of blindness
  • cognitive and motor skill impairment who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairment including those with genetic deafness, environmental deafness and who are mature age.

Our commitment allows all people who visit our website to enjoy a more user friendly and engaging experience.

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Privacy

Under the Privacy and Personal Information Protection Act 1998 (NSW), you have the right to know the information that Tests collects about users of its website, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is to be disclosed.

WHAT INFORMATION DO WE COLLECT?

The Access to the raw data is restricted to specific officers at Testsafe for analysis and to assess the success of Testsafe in meeting its objectives.

Testsafe may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the Testsafe website
  • unauthorised tampering or interference with files published on the Testsafe website
  • unauthorised attempts to index the contents of the Testsafe website by other websites
  • attempts to intercept messages of other the Testsafe website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Testsafe website by other users
  • Testsafe may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation Testsafe will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs

In some cases, Testsafe may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with Testsafe, the scope of the user's privacy in those cases will be explained on the transaction page.

Testsafe does not have responsibility for the privacy policies or practices of third party sites linked to this website.

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving the Testsafe website and services.

Testsafe may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Testsafe maintains site visit data to help us improve our site. When you look at the pages on the Testsafe website, the following information is automatically recorded:

  • the IP (Internet Protocol) address of the machine that has accessed the webpage
  • your server address
  • your top level domain name (for example, com, gov, au, etc)
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the type of browser and operating system used

YOUR EMAIL ADDRESS

Testsafe will only record your email address if you send a message requesting to join our mailing lists, register to receive our newsletters or attend specific functions. Your email address will only be used for the purpose for which you have provided it unless you agree otherwise and, unless legally required to do so, Testsafe will not disclose it without your consent.

Testsafe will only send our e-mail newsletters to users who ask to receive them. Once you are on one of our mailing databases, you can easily be removed by unsubscribing. Each newsletter provides clear instructions on how to unsubscribe.

If you change e-mail addresses please let us know so we can redirect your e-mail to your new address.

COOKIES

This site contains cookies. A cookie is a small text file that is sent back to your computer's hard drive from a host web site. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognise you in the future. Cookies are only used on selected online registration forms. The benefit is that the computer remembers your details so that you do not need to re-enter personal data each time you fill out a form.

You may wish to set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to allow it on to your hard drive. However, if you decide to not accept our cookies, you may be asked to resubmit information each time you visit a specific page. Also some of our web pages may not display properly or you may not be permitted to access certain information.

The cookies on our site do not:

  • read the information on your hard drive
  • make your computer perform any actions, or
  • make your computer send information to any other computer via the Internet

HOW DO WE USE THE INFORMATION COLLECTED?

Testsafe does not use the information to identify the individual user.

The information collected during each visit is used to identify patterns of usage of the site. To improve the services it provides, Testsafe may extract and publish aggregated information about usage patterns from these records to determine 'web trends'.

Testsafe will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at Testsafe for analysis and to assess the success of Testsafe in meeting its objectives.

EXCEPTIONS

Testsafe may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the Testsafe website
  • unauthorised tampering or interference with files published on the Testsafe website
  • unauthorised attempts to index the contents of the Testsafe website by other websites
  • attempts to intercept messages of other Testsafe website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the Testsafe website by other users

Testsafe may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed.

In the event of an investigation Testsafe will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs.

In some cases, Testsafe may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with Testsafe, the scope of the user's privacy in those cases will be explained on the transaction page.

Testsafe does not have responsibility for the privacy policies or practices of third party sites linked to this website.

WHAT WILL WE DO WITH INFORMATION PROVIDED AS FEEDBACK?

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving Testsafe website and services.

Testsafe may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Copyright

Copyright of all the material on this site, including the NSW Government waratah and the Testsafe logo, is vested in the Crown in right of the State of New South Wales, subject to the Copyright Act 1968.

HOW THE MATERIAL ON THIS WEBSITE MAY BE USED

The material may be downloaded, displayed, printed and reproduced without amendment for personal, in-house or non-commercial use.

HOW THE MATERIAL ON THIS WEBSITE MAY NOT BE USED

Any other use of the material, including alteration, transmission or reproduction for commercial use is not permitted without the written permission of Testsafe.

All inquiries should be directed to the communications group via the online feedback form.

THIRD PARTY SERVICES

While Testsafe issues licences and permits for certain types of restricted work and accredits trainers, assessors and service providers, it does not endorse or approve any third party product or service. Details of accredited trainers and service providers can be found on this website. This information should not be considered a recommendation.

The use of Testsafe or State logos or branding is strictly prohibited.

To use Testsafe information for non-personal use, or in amended form, read the Copyright Notice on this website and submit an application form.

Before linking to the Testsafe website, you should read the Links Policy and submit an application form.

DISCLAIMER

This website provides general information about the rights and obligations of volunteers, workers and employers (and other persons conducting a business or undertaking) under the workers compensation and work health and safety laws.

Testsafe does not guarantee that the information is complete or correct.

This website does not represent a comprehensive statement of the law as it applies to particular problems or to individuals or as a substitute for legal advice.

Although all care is taken to ensure that the information is correct at the time of publication, laws change over time and you should check the current legislation to ensure that the information is up to date.

You should seek independent legal advice if you need assistance on the application of the law to your situation.

LINKS TO OTHER WEBSITES

Testsafe contains links to and from other websites.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, Testsafe does not guarantee the suitability, completeness or accuracy of any of the material that this site may be linked to.

Linking to the Testsafe from government sites

Government sites wishing to provide a link to Testsafe should provide:

  • the URL of the site
  • the name of the organisation that owns the site
  • contact details of the person making the application and/ or owner of site
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

Linking to Testsafe from non-government sites

Non-government sites wishing to link to Testsafe need written consent from Testsafe Communications Group.

Applicants are required to inform Testsafe in writing of their wish to link to Testsafe and to provide the following information:

  • the name of the organisation that owns the site, and its URL
  • contact details of the person making the application
  • details of the pages to which they wish to link
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

No endorsements of any third party or its products, services, or websites is intended by any links on or to this website.

Where a link is established with the Testsafe website, sites cannot state or imply that Testsafe endorses a brand, product or service.

Links provided by Testsafe

Testsafe provides links to sites on the internet that may be of help or interest to our users. We assume no liability for the comprehensiveness, accuracy, validity, or value of any information retrieved at these or other sites available through the internet.

Testsafe assumes no liability for any direct, indirect, incidental, consequential, special or punitive damage arising from access, use, downloading by you or any third party on or of any representation, information, product or service provided on or via this website.

Disclaimer

Copyright of all the material on this site, including the NSW Government waratah and the Testsafe logo, is vested in the Crown in right of the State of New South Wales, subject to the Copyright Act 1968.

HOW THE MATERIAL ON THIS WEBSITE MAY BE USED

The material may be downloaded, displayed, printed and reproduced without amendment for personal, in-house or non-commercial use.

HOW THE MATERIAL ON THIS WEBSITE MAY NOT BE USED

Any other use of the material, including alteration, transmission or reproduction for commercial use is not permitted without the written permission of Testsafe.

All inquiries should be directed to the communications group via the online feedback form.

THIRD PARTY SERVICES

While Testsafe issues licences and permits for certain types of restricted work and accredits trainers, assessors and service providers, it does not endorse or approve any third party product or service. Details of accredited trainers and service providers can be found on this website. This information should not be considered a recommendation.

The use of Testsafe or State logos or branding is strictly prohibited.

To use the Testsafe information for non-personal use, or in amended form, read the Copyright Notice on this website and submit an application form.

Before linking to the Testsafe website, you should read the Links Policy and submit an application form.

DISCLAIMER

This website provides general information about the rights and obligations of volunteers, workers and employers (and other persons conducting a business or undertaking) under the workers compensation and work health and safety laws.

Testsafe does not guarantee that the information is complete or correct.

This website does not represent a comprehensive statement of the law as it applies to particular problems or to individuals or as a substitute for legal advice.

Although all care is taken to ensure that the information is correct at the time of publication, laws change over time and you should check the current legislation to ensure that the information is up to date.

You should seek independent legal advice if you need assistance on the application of the law to your situation.

LINKS TO OTHER WEBSITES

Testsafe contains links to and from other websites.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, Testsafe does not guarantee the suitability, completeness or accuracy of any of the material that this site may be linked to.

Linking to Testsafe from government sites

Government sites wishing to provide a link to Testsafe should provide:

  • the URL of the site
  • the name of the organisation that owns the site
  • contact details of the person making the application and/ or owner of site
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

Linking to Testsafe from non-government sites

Non-government sites wishing to link to Testsafe need written consent from the Testsafe Communications Group.

Applicants are required to inform Testsafe in writing of their wish to link to Testsafe and to provide the following information:

  • the name of the organisation that owns the site, and its URL
  • contact details of the person making the application
  • details of the pages to which they wish to link
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

No endorsements of any third party or its products, services, or websites is intended by any links on or to this website.

Where a link is established with the LT Testsafe CSA website, sites cannot state or imply Testsafe endorses a brand, product or service.

Links provided by Testsafe

Testsafe provides links to sites on the internet that may be of help or interest to our users. We assume no liability for the comprehensiveness, accuracy, validity, or value of any information retrieved at these or other sites available through the internet.

Testsafe assumes no liability for any direct, indirect, incidental, consequential, special or punitive damage arising from access, use, downloading by you or any third party on or of any representation, information, product or service provided on or via this website.

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https://www.testsafe.com.au/__data/assets/pdf_file/0008/16388/Analysis-Fee-Schedule-for-Biological-Samples-TS028.pdf 2017-09-11 https://www.testsafe.com.au/__data/assets/pdf_file/0009/16389/Analysis-Fee-Schedule-for-Workplace-Samples-TS029.pdf 2017-09-11 https://www.testsafe.com.au/about-us/corporate-plan 2017-09-11 https://www.testsafe.com.au/forms/request-quote-for-ex-certification 2017-09-11 https://www.testsafe.com.au/home 2019-03-01 https://www.testsafe.com.au/electrical 2017-09-11 https://www.testsafe.com.au/chemical 2017-09-11 https://www.testsafe.com.au/mechanical 2017-09-11 https://www.testsafe.com.au/contact-us 2017-09-18 https://www.testsafe.com.au/squiz-sandbox/fb-test 2017-09-14 https://www.testsafe.com.au/forms/enquiry-form 2017-09-11 https://www.testsafe.com.au/translation-page-chinese 2017-09-11 https://www.testsafe.com.au/about-us 2017-09-11 https://www.testsafe.com.au/about-us/what-we-do 2017-09-11 https://www.testsafe.com.au/about-us/our-quality-management-system 2017-09-11 https://www.testsafe.com.au/electrical/accreditations 2017-09-11 https://www.testsafe.com.au/electrical/accreditations/atex-european-certification 2017-09-11 https://www.testsafe.com.au/electrical/accreditations/australian-ex-certification 2017-09-11 https://www.testsafe.com.au/electrical/accreditations/international-ex-certification 2017-09-11 https://www.testsafe.com.au/electrical/accreditations/jas-anz-accreditation 2017-09-11 https://www.testsafe.com.au/electrical/electrical-application-forms 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/pressurisation-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/powder-filling-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/flamproof-enclosure-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/oil-immersion-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/increased-safety-ex-e-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/intrinsic-safety-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/non-sparking-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/gases-and-vapours/excapsulation-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/explosive-atmospheres-equipment-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/ingress-protection-ip-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/pressure-testing 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/shot-firers-and-circuit-testers-for-coal-mines 2017-09-11 https://www.testsafe.com.au/electrical/electrical-testing/temperature-and-humidity-environmental-testing 2017-09-11 https://www.testsafe.com.au/electrical/assessment-and-certification 2017-09-11 https://www.testsafe.com.au/chemical/biological-testing 2018-01-12 https://www.testsafe.com.au/chemical/workplace-testing 2018-01-15 https://www.testsafe.com.au/chemical/chemical-analysis-handbook 2018-01-15 https://www.testsafe.com.au/mechanical/diesel-engine-testing 2017-09-11 https://www.testsafe.com.au/mechanical/conveyor-belt-testing 2017-09-11 https://www.testsafe.com.au/mechanical/wire-ropes-testing 2017-09-11 https://www.testsafe.com.au/mechanical/wire-ropes-testing/non-destructive-testing 2017-09-11 https://www.testsafe.com.au/mechanical/wire-ropes-testing/destructive-testing 2017-09-11 https://www.testsafe.com.au/mechanical/containers-and-packaging-testing 2017-09-11 https://www.testsafe.com.au/mechanical/electric-cable-testing 2017-09-11 https://www.testsafe.com.au/mechanical/personal-protective-equipment-testing 2017-09-11 https://www.testsafe.com.au/mechanical/personal-protective-equipment-testing/respiratory-protective-devices 2017-09-11 https://www.testsafe.com.au/mechanical/personal-protective-equipment-testing/protective-helmets 2017-09-11 https://www.testsafe.com.au/mechanical/personal-protective-equipment-testing/eye-protectors 2017-09-11 https://www.testsafe.com.au/forms/product-testing-application-form 2017-09-11 https://www.testsafe.com.au/squiz-sandbox/request-for-biological-monitoring-analysis 2017-09-11 https://www.testsafe.com.au/mechanical/wire-ropes-testing/individual-wire-mechanical-testing 2017-09-11 https://www.testsafe.com.au/__data/assets/pdf_file/0007/9583/cs_diesel_engine.pdf 2017-09-11 https://www.testsafe.com.au/__data/assets/pdf_file/0008/9584/internet-rf-bio-I10-20.10.2015.pdf 2018-01-16 https://www.testsafe.com.au/__data/assets/pdf_file/0009/9585/internet-rf-wp-I8-20.10.2015.pdf 2018-01-16 https://www.testsafe.com.au/__data/assets/pdf_file/0020/9641/testsafe_general_terms_conditions.pdf 2017-09-11 https://www.testsafe.com.au/__data/assets/pdf_file/0018/9720/general_requirements_iec_60079-0.pdf 2017-09-11 https://www.testsafe.com.au/__data/assets/pdf_file/0004/9787/as_nzs_60529_ip_code.pdf 2017-09-11

Home

NSW Caretaker Period has commenced

The caretaker period for the NSW Election commenced on 1 March 2019.

Accordingly, no ministerial press releases or related information issued by the Government from 1 March 2019 will be available on this website.

For copies of recently-issued ministerial press releases or information on the election policies of any political party, please go to the website of the relevant political party.

Health & safety

Information and services offered by us to help you manage health and safety at work.

Licences & registrations

Information on the types of high risk work that requires licences, how and when to notify us of high risk work, what types of plant needs registration, and how to get professional training with RTOs.

We stopped accepting all faxed forms from 29 February 2016. To send us your licensing forms, please scan and email them to: licensing@safework.nsw.gov.au. To send us asbestos and demolition notifications, please scan and email them to: adu@safework.nsw.gov.au. All other faxes can be scanned and sent to: contact@sira.nsw.gov.au.

Law & policy

Workers and employers have legal rights and obligations under work health and safety (WHS), workers compensation, and injury management laws.

Work health and safety roadmap 2022

News

Contact us

Our main contact number is 13 10 50.

People with a speech or hearing impairment can make or take phone calls using these numbers:

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 10 50
  • speak and listen service call 1300 555 727 then ask for 13 10 50
  • SMS relay service on 0423 677 767 then type 13 10 50
  • make an internet relay call then type 13 10 50

About us

This is where you can find information about who we are, what we do, and how we can help you.

Information Searches

This page provides access to a range of database searches.

You can find contact details for health care providers, medical practitioners, and rehabilitation providers as well as such topics as incident notification.

Sitemap

Accessibility

This site has been designed to be as user friendly as possible to allow our customers to make the most of the Internet whatever their ability or disability.

And our responsive design means our information and services can be easily accessed on desktop, tablets and mobile phones.

ACCESSIBILITY HELP

This website has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

There are a number of legacy documents and forms that may not be accessible for some users: these are mainly in PDF or Word format.

During 2015 these issues will be progressively resolved by replacing the majority of PDF and Word documents with web based documents or providing appropriate alternatives.

If you are having trouble accessing pages or content within our website, please send an email to contact@safework.nsw.gov.au  or call us on 13 10 50 and we will strive to ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as plain text file. Select File from the Adobe Reader menu, then Save as other then Text.

ACCESSIBILITY FEATURES

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

Audio and video

Most of our videos are hosted on our YouTube site at http://www.youtube.com/user/workcovernsw We use closed captioning on our videos wherever possible and transcripts are available along with the standard accessibility options available from YouTube.

We aim to have text transcripts for audio and captions for videos to assist our customers with impairments. This also allows users who don't want to listen to audio, such as those working in an open space office to be able to access the information.

If these do not meet your needs, we recommend the Accessible YouTube player available from http://cs.unc.edu/~gb/Accessible-YouTube/. This YouTube player allows users to navigate the YouTube controls using a keyboard, provides support for closed caption playback and works on the iPad and iPhone.

None of our videos are developed using Flash.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.

OUR COMMITMENT TO USER FRIENDLY AND ACCESSIBLE WEB SERVICES

SafeWork NSW is a division of the Department of Finance, Services and Innovation (DFSI). The DFSI endorsed the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.

We are committed to making our site as user friendly as possible. Extensive testing has been conducted to inform the design, navigation and content of our site. We will continue to develop, evaluate and improve our site to ensure our customers' needs are being met including customers with:

  • vision impairments which can range from slight vision problems, including those who wear glasses and are mature age, to colour blindness and various levels of blindness
  • cognitive and motor skill impairments who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairments including those with genetic deafness, environmental deafness and who are mature age.

Our commitment allows all people who visit our website to enjoy a more user friendly and engaging experience.

Copyright

Copyright of all the material on this site, including the NSW Government waratah and SafeWork logo, is vested in the Crown in right of the State of New South Wales, subject to the Copyright Act 1968.

The use of the NSW Government waratah, SafeWork logos and branding is strictly prohibited.

How the material on this website may be used

The material may be downloaded, displayed, printed and reproduced without amendment for personal, in-house or non-commercial use.

How the material on this website may not be used

Any other use of the material, including alteration, transmission or reproduction for commercial use is not permitted without the written permission of SafeWork NSW.

To request use of SafeWork's information for non-personal use, or in amended form, please submit  your request via email to contact@safework.nsw.gov.au.

Terms

SafeWork NSW will not disclose or publish information, which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at SafeWork NSW for analysis and to assess the success of SafeWork NSW in meeting its objectives.

SafeWork NSW may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the SafeWork NSWwebsite
  • unauthorised tampering or interference with files published on the SafeWork NSW website
  • unauthorised attempts to index the contents of the SafeWork NSW website by other websites
  • attempts to intercept messages of other SafeWork NSW website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the SafeWork NSW website by other users
  • SafeWork NSW may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation SafeWork NSW will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs

In some cases, SafeWork NSW may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with SafeWork NSW, the scope of the user's privacy in those cases will be explained on the transaction page.

SafeWork NSW does not have responsibility for the privacy policies or practices of third party sites linked to this website.

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving the SafeWork NSW website and services.

SafeWork NSW may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Any complaints can be submitted by using the feedback form.

Disclaimer

While the material contained in this Department of Finance, Services and Innovation (DFSI) website (www.safework.nsw.gov.au) has been formulated with all due care, DFSI does not warrant or represent that the material is free from errors or omission, or that it is exhaustive.

DFSI disclaims, to the extent permitted by law, all warranties, representations or endorsements, express or implied, with regard to the material including but not limited to, all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Liability

DFSI further does not warrant or accept any liability in relation to the quality, operability or accuracy of the material.

The material is made available on the understanding that DFSI and its employees and agents shall have no liability (including but not limited to liability by reason of negligence) to the users of the website for any loss, damage, cost or expense whether direct, indirect consequential or special, incurred by, or arising by reason of, any person using or relying on the material and whether caused by reason of any error, omission or misrepresentation in the material or otherwise. Users of the website will be responsible for making their own assessment of the material and should verify all relevant representations, statements and information with their own professional advisers.

Accuracy

Whilst the material is considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact upon the accuracy of the material. The material may change without notice and DFSI is not in any way liable for the accuracy of any information printed and stored by a user. Changes are periodically added to the material and the DFSI may make improvements and/or changes in the material and/or the website at anytime.

Information provided by third parties

DFSI takes no responsibility for the accuracy, currency, reliability and correctness of any information included in the material provided by third parties nor for the accuracy, currency, reliability and correctness of links or references to information sources (including internet sites) outside of the DFSI.

While SafeWork issues licences and permits for certain types of restricted work and accredits trainers, assessors and service providers, it does not endorse or approve any third party product or service. Details of accredited trainers and service providers can be found on this website. This information should not be considered a recommendation.

Links

The website provides links to and from other internet sites. These external information sources are outside the control of the DFSI and it is therefore the responsibility of the internet users to make their own decisions about the accuracy, reliability and correctness of information found on those external internet links.

Search

The search engines provided on this website are to assist internet users to locate resources more quickly. However, the DFSI takes no responsibility for the accuracy, currency, reliability and correctness of its search facilities, and does not warrant or represent that the search facilities are free from errors or omission, or that they are exhaustive.

Security

The internet is not a secure medium and communications to and from the website may be intercepted or altered in transit. The DFSI does not warrant or represent that this website or any linked sites, are free from anything which may damage any computer used to access the site.

Languages

Interpreter service available

If you need an interpreter to assist you with any work health and safety (WHS), injury management or workers compensation enquiries or about any information you find on this website, please call SafeWork on 13 10 50.

One of our customer service consultants will then connect you with an interpreter to assist with your enquiry, which is a free service and available from 8:30 am to 5:00 pm Monday to Friday.

عربي / Arabic

Bosanski / Bosnian

简体中文 / Chinese simplified

繁體中文 / Chinese traditional

فارسی / Farsi/Persian

Ελληνικά / Greek

Deutsch / German

हिन्दी / Hindi

Magyar / Hungarian

Bahasa Indonesia / Indonesian

Italiano / Italian

日本語 / Japanese

ភាសាខ្មែរ / Khmer

한국어 / Korean

Македонски / Macedonian

Polski / Polish

Português / Portugese

Română / Romanian

Српски / Serbian

Kiswahili / Swahili

español / Spanish

ภาษาไทย / Thai

Türkçe / Turkish

اردو / Urdu

Việt Ngữ / Vietnamese

Arabic/ عربي ="arabic">

خدمة الترجمة الشفهية متوفرة

إذا احتجت لمترجم شفهي لمساعدتك في أية استفسارات تتعلق بالصحة والسلامة في العمل (WHS) أو إدارة الإصابات أو تعويضات العمال، أو بشأن أية معلومات تجدها في هذا الموقع الإلكتروني، يُرجى الاتصال بـ SafeWork على الرقم 13 10 50.

سيقوم عندئذٍ أحد مستشاري خدمة الزبائن لدينا بالاتصال بك مع مترجم شفهي لمساعدتك بشأن استفسارك، وهذه خدمة مجانية وتتوفر من الساعة 8,30 صباحاً إلى الساعة 5 مساءً أيام الاثنين إلى الجمعة.

Bosanski / Bosnian

Dostupne usluge prevodioca
Ako trebate prevodioca da vam pomogne sa bilo čime oko profesionalnog zdravlja i zaštite na radu (WHS), rukovanja sa povredama, pitanja o radničkoj odšteti ili bilo kakvih informacija koje ćete naći na ovom vebsajtu, molimo nazovite SafeWork na 13 10 50.
Jedan od naših konzultanata za usluge strankama će vas povezati sa prevodiocem koji će vam pomoći sa vašim pitanjem, to je besplatna usluga i dostupna je od 8.30 ujutro do 5 sati poslijepodne od ponedeljka do petka.

简体中文 / Chinese simplified

提供传译员服务
如果你需要一位传译员协助你进行任何有关职业健康与安全(WHS)、工伤管理或工伤赔偿的问询或了解此网站的任何资料,请拨打13 10 50与劳动保护局(SafeWork)联系。
我们的客户服务人员将为你接通传译员以协助你的问询。此服务是免费的,可在周一至周五上午8点30分至下午5点提供。

繁體中文 / Chinese traditional

提供傳譯員服務
如果你需要一位傳譯員協助你進行任何有關職業健康與安全(WHS)、工傷管理或工傷賠償的問詢或了解此網站的任何資料,請撥打13 10 50與勞動保護局(SafeWork)聯繫。
我們的客戶服務人員將為你接通傳譯員以協助你的問詢。此服務是免費的,可在週一至週五上午8時30分至下午5時提供。

فارسی / Farsi/Persian

سرویس مترجمی در دسترس است
اگر برای مطرح کردن سؤالات خود در مورد بهداشت و ایمنی کار (WHS) ، مدیریت آسیب یا غرامت حوادث کارگری و یا درباره اطلاعاتی که در این وب سایت پیدا می کنید به کمک یک مترجم نیاز دارید، لطفا با SafeWorkبه شماره 50 10 13 تماس یگیرید.
یکی از مشاورین خدمات مشتریان ما شمارا به یک مترجم وصل می کند تا در مورد سؤالتان کمک کند. این یک سرویس رایگان است که از ساعت 8:30 صبح تا 5 بعد از ظهر روزهای دوشنبه تا جمعه در دسترس است.

Deutsch / German

Dolmetschdienst verfügbar
Wenn Sie bei Fragen bezüglich Gesundheit und Sicherheit am Arbeitsplatz (Workplace Health and Safety, WHS), Verletzungsmanagement oder Arbeiterunfallversicherung oder auf dieser Webseite befindlichen Informationen die Hilfe eines Dolmetschers oder einer Dolmetscherin brauchen, rufen Sie bitte SafeWork unter der Nummer 13 10 50 an.
Eine/r unserer Kundenberater/innen wird Sie mit einem Dolmetscher oder einer Dolmetscherin verbinden, der/die Ihnen mit Ihrer Anfrage helfen wird. Dieser Dienstleistung ist kostenlos und steht von Montag bis Freitag von 8:30 bis 17:00 zur Verfügung.

Ελληνικά / Greek

Διατίθεται υπηρεσία διερμηνέων
Αν χρειάζεστε διερμηνέα για να σας βοηθήσει με οποιαδήποτε ερωτήματα σχετικά με την εργασιακή υγεία και ασφάλεια (WHS), διαχείριση τραυματισμού ή εργατική αποζημίωση, ή σχετικά με οποιαδήποτε πληροφορία βρείτε σ' αυτή την ιστοσελίδα, καλέστε την SafeWork στο 13 10 50.
Ένας από τους συμβούλους εξυπηρέτησης πελατών μας θα σας συνδέσει στη συνέχεια με διερμηνέα για να σας βοηθήσει με το ερώτημά σας. Αυτή είναι μια δωρεάν υπηρεσία και διατίθεται από 8:30πμ έως 5:00μμ, Δευτέρα έως Παρασκευή.

हिन्दी / Hindi

दुभाषिया सेवा उपलब्ध है
यदि आपको काम, स्वास्थ्य व सुरक्षा (WHS), चोट का प्रबंधन या कर्मचारी मुआवज़ा संबंधी प्रश्नों व इस वेबसाईट पर दी गई किसी भी जानकारी के बारे में दुभाषिए की मदद चाहिए तो कृपया SafeWork को 13 10 50 पर फ़ोन करें।
हमारा उपभोक्ता सेवा सलाहकर्ता आपको अपने प्रश्न पूछने में मदद देने के लिए फ़ोन पर दुभाषिए से मिला देगा। यह एक निःशुल्क सेवा है व सोमवार से शुक्रवार तक सुबह 8:30 से शाम 5:00 तक उपलब्ध है।

Magyar / Hungarian

Tolmácsszolgáltatás áll rendelkezésére
Ha tolmácsra van szügsége, hogy segítsen tudakozódnia munkahelyi egézségről és biztonságról (WHS), sérüléskezelésről vagy munkavállalók kártérítéséről vagy információkról, amelyek ezeken a weboldalakon találhatóak, kérjük, hogy hívja fel a SafeWork-t, a 13 10 50 számra.
Egyike az ügyfélszolgálati tanácsadóink közül összeköti Önt a tolmáccsal, hogy az segítsen Önnek tudakozódnia. A tolmács szolgálatai ingyenesek és rendelkezésére állnak reggel 8:30 - délután 5:00 óráig, hétfőtől péntekig.

Bahasa Indonesia / Indonesian

Tersedia jasa layanan juru bahasa
Apabila Anda membutuhkan juru bahasa untuk membantu Anda dengan pertanyaan mengenai masalah keselamatan dan kesehatan kerja (WHS), penanganan cedera atau kompensasi pekerja atau mengenai informasi apapun yang ada pada situs web ini, harap telepon SafeWork pada 13 10 50.
Kemudian salah seorang konsultan layanan pelanggan akan menyambang Anda dengan seorang juru bahasa untuk membantu Anda dengan pertanyaan Anda. Layanan ini merupakan layanan gratis yang tersedia antara jam 08:30 sampai dengan 17.00 mulai hari Senin sampai Jum’at.

Italiano / Italian

Servizio interpretariato disponibile
Se avete bisogno di un interprete per assistervi con richieste relative alla salute e alla sicurezza sul lavoro (WHS), alla gestione di lesioni subite oppure in merito a risarcimenti per lavoratori o altre informazioni che in questo sito, siete pregati di telefonare a SafeWork al 13 10 50.
Uno dei nostri consulenti vi metterà in contatto con un interprete per assistervi con la vostra richiesta. È un servizio gratuito disponibile dalle 8:30 alle 17:00 da lunedì a venerdì.

日本語 / Japanese

通訳サービスの利用
労働安全衛生(WHS)、労働災害管理、労働者補償のいずれかに関してや、本ウエブサイト上の情報についてのお問い合わせの際に通訳を必要とする場合には、13 10 50のSafeWork までお電話ください。
カスタマーサービスの職員が通訳者につないだ上で、お問い合わせに応じます。通訳サービスは月曜日から金曜日までの午前8時半から午後5時までの間に無料でご利用いただけます。

ភាសាខ្មែរ / Khmer

សេវាអ្នកបកប្រែផ្ទាល់មាត់ដែលអាចរកបាន
ប្រសិនបើលោកអ្នកត្រូវការអ្នកបកប្រែផ្ទាល់មាត់ ដើម្បីជួយលោកអ្នកជាមួយនឹងសុវត្ថិភាពនិងសុខភាពនៅកន្លែងធ្វើការ (WHS) ការស៊ើបសួរនានាស្តីពីការគ្រប់គ្រងការរងរបួស ឬ សំណងកម្មករ ឬអំពីពត៌មានណាមួយ ដែលលោកអ្នកស្វែងរកនៅលើគេហៈទំព័រនេះ សូមទូរសព័ព្ទ ការធានាការងារ (SafeWork) តាមលេខ 13 10 50។
បន្ទាប់មកទីប្រឹក្សាពិគ្រោះយោបល់ខាងសេវាអតិថិជនម្នាក់នៃបណ្តាទីប្រឹក្សាពិគ្រោះយោបល់ខាងសេវាអតិថិជនរបស់យើងនឹងភ្ជាប់លោកអ្នកជាមួយនឹងអ្នកបកប្រែផ្ទាល់មាត់មា្នក់ ដើម្បីជួយដល់ការស៊ើបសួររបស់លោកអ្នក ដែលជាសេវាដោយឥតគិតថ្លៃ និងដែលអាចរកបានចាប់ពីម៉ោង 8:30 ព្រឹក ដល់ ម៉ោង 5:00 ល្ងាច ពី ថ្ងៃ ច័ន្ទ ដល់ ថ្ងៃ សុក្រ។

한국어 / Korean

통역 서비스 이용가능함
작업건강 및 안전 (WHS), 상해관리 혹은 산재보상 문의나 본 웹사이트에 실린 그 어떤 정보에 대해서라도 통역사의 도움이 필요하면 워크카버(SafeWork 산재보험국)에 13 10 50으로 전화해 주십시오.
그러면 저희 고객서비스 상담원 중의 하나가 여러분을 통역사와 연결시켜 여러분의 문의를 도와드리도록 할 것입니다. 통역서비스는 무료이며 월요일에서 금요일 오전 8시 30분에서 오후 5시 사이에 이용가능합니다.

Македонски / Macedonian

Достапна Преведувачка Услуга.
Ако ви е потребен преведувач, за да ви помогне за било кое работно, здравствено или безбедносно прашање,(WHS), управување со повреда или барање на надомест за повреда на работник (работничка компензација) или за било какви други информации што ќе ги најдете на овој Website, ве молиме да се јавите на Службата на SafeWork, Тел: 13 10 50.
Тогаш, еден од нашите службеници, консултанти за услуги на клиентите, ќе ве поврзе со преведувач за да ви помогне во вашето барање, што е бесплатна услуга и е достапна во работните денови од Понеделник до Петок, од 8:30 часот пред пладне до 05:00 часот попладне.

Polski / Polish

Dostępna jest pomoc tłumacza
Jeśli potrzebujesz pomocy tłumacza w jakiejkolwiek sprawie dotyczącej bezpieczeństwa i higieny pracy (BHP), postępowania w przypadku urazów lub odszkodowania z tytułu wypadku przy pracy, lub też odnośnie jakichkolwiek informacji znajdujących się na tej stronie internetowej, zadzwoń do SafeWork pod numerem 13 10 50.
Jeśli tak, to jeden z naszych konsultantów ds. obsługi klienta połączy cię z tłumaczem, który pomoże ci w twojej sprawie. Usługa ta jest bezpłatna i dostępna od poniedziałku do piątku w godzinach 08.30 do 17.00.

Português / Portugese

Serviço de Intérpretes ao seu dispôr
Se você necessita que um intérprete assista para inquirir sobre quaisquer questões de saúde e segurança no trabalho, gestão de lesões ou compensação do trabalhador ou ainda outra informação que encontre neste portal, é favor contactar SafeWork, discando 13 10 50.
Nosso pessoal irá então ligar para um intérprete que ajude com seu pedido. O serviço é gratuito e disponível entre as 8.30am e 5.00pm de Segunda a Sexta.

Română / Romanian

Serviciul de interpret este la dispoziţie
Dacă aveţi nevoie de ajutor privitor la deţinerea sănăţii la muncă şi fără risc sau pericol, tratarea vătămărilor sau despăgubirea muncitorilor, întrebări sau indiferent ce fel de informaţii de pe situl web al nostru, vă rugăm să telefonaţi la numărul 1310 50 “SafeWork”.
Unul din consilieri angajaţi la Serviciul clienţilor vă va pune în legătură cu un interpret care vă va ajuta cu informaţia pe care o doriţi, gratuit, şi disponibil între orele 8h30 şi 5h00 de luni până vineri.

Српски / Serbian

На располагању су услуге тумача
Ако вам треба тумач да вам помогне да се распитате о здрављу и безбедности на раду (work health and safety - WHS), о поступцима у случају повреде на раду или о надокнади штете у случају повреде на раду или о било којим информацијама које нађете на овом вебсајту, молимо вас да назовете SafeWork на 13 10 50.
Један од наших службеника за рад са странкама ће вас повезати са тумачем да вам тумач помогне да се распитате. Те услуге су за вас бесплатне и на располагању су од 8:30 ујутру до 5:00 после подне, од понедељка до петка.

Español / Spanish

Servicio de interpretación
Si requiere la ayuda de un intérprete para transmitirnos alguna consulta acerca de la salud y seguridad en el trabajo (work health & safety - WHS), la gestión de lesiones, la indemnización laboral o cualquier información publicada en esta página web, sírvase llamar a SafeWork al 13 10 50.
Nuestro personal de atención al cliente le organizará una teleconferencia a través del servicio gratuito de interpretación que atiende desde las 08:30h hasta las 17:00h de lunes a viernes.

Kiswahili / Swahili

Hudumu ya utafsiri inapatikana
Kama ukihitaji mtafsiri kukusaidia na maulizo yoyote ya afya na usalama wa kazi (WHS), usimamiaji wa majeraha au fidia ya wafanyakazi au kuhusu maelezo yoyote unayosoma tovuti hii, tafadhali pigia simu KaziBima kwa nambari ya 13 10 50.
Mmojawapo wa washauri wetu wa huduma ya wateja atakuunganisha na mtafsiri kukusaidia na maulizo yako, ambayo ni huduma bila malipo na inayopatikana kuanzia saa 2:30 asubuhi (8:30 am) hadi saa 11:00 alasiri (5:00pm) Jumatatu hadi Ijumaa.

ภาษาไทย / Thai

มีบริการล่ามแปลภาษา
หากท่านต้องการใช้บริการล่ามแปลเพื่อช่วยท่านเข้าใจเกี่ยวกับปัญหาสุขภาพหรือความปลอดภัยของงานที่ปฏิบัติ ปัญหาการจัดการต่อการบาดเจ็บ ปัญหาการเรียกค่าสินไหมทดแทนโดยคนงาน หรือเกี่ยวกับข้อมูลอะไรก็ตามที่ท่านอ่านพบในเว็บไซต์แห่งนี้ โปรดติดต่อ เวิกคัฟเวอร์ (SafeWork) ได้ที่ หมายเลขโทรศัพท์ 13 10 50
พนักงานบริการลูกค้าของเราจะต่อสายโทรศัพท์ของท่านไปผ่านล่ามแปลภาษาคนหนึ่งให้ เพื่อช่วยตอบปัญหาที่ท่านถามมา นี่เป็นบริการฟรี ซึ่งท่านสามารถใช้ได้ตั้งแต่เวลา 8.30 น ถึง 17.00 น วันจันทร์ถึงวันศุกร์

Türkçe / Turkish

Tercümanlık hizmeti mevcuttur
İşyeri sağlığı ve güvenliği, incinme denetimi veya işçi tazminatları konularında ya da bu internet sitesindeki herhangi bir bilgi konusunda size yardımcı olması için bir tercümana ihtiyacınız varsa, lütfen 13 10 50 numaralı telefondan SafeWork’ı arayın.
Sorularınız hakkında size yardımcı olmak için müşteri hizmet danışmanlarımızdan biri bir tercümanla birlikte sizi arayacaktır; bu, ücretsiz bir hizmettir ve Pazartesi ve Cuma günleri arasında sabah saat 8.30 ile öğleden sonra 5.00 arasında mevcuttur.

اردو / Urdu

مترجم کی خدمات دستیاب ہیں
اگر آپکو کام پر صحت و تحفظ یا کام پر (WHS) زخمی ہونے کی صورت میں ورکرز کمپینسیشن (معاوضہ) سے متعلق کسی بھی ‍قسم کی معلومات جوآپ اس ویب سایٹ پر دیکھیں گے اسکی وضاحت کے ليےء اگر کسی مترجم کی مدد کی ضرورت ہو تو آپ 50 10 13 پر ورک کوؤر کو فون کریں 
ہماری صارفین کی خدمات سے کوی ایک مشیر آپ کا کسی مترجم سے آپکی معنومات میں مدد کے لیے رابطہ کرا دے گا – یہ خدمات 8:30 سے 5 بجے تک پیر تا جمعہ مفت دستیاب ہیں

Việt Ngữ / Vietnamese

Chúng tôi cung cấp Dịch Vụ Thông Dịch
Nếu quý vị cần thông dịch viên giúp quý vị với bất cứ thắc mắc nào về sức khỏe và an toàn nghề nghiệp (WHS), quản lý thương tật hoặc các thắc mắc về bồi thường lao động hay các thông tin quý vị tìm thấy trên trang mạng này, xin hãy vui lòng gọi cơ quan SafeWork số 13 10 50.
Một trong các nhân viên tư vấn khách hàng của chúng tôi sẽ kết nối quý vị với thông dịch viên để giúp giải đáp thắc mắc của quý vị. Đây là một dịch vụ miễn phí cung cấp từ 8 giờ 30 sáng đến 5 giờ chiều, thứ hai đến thứ Sáu.

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https://www.safework.nsw.gov.au/__data/assets/pdf_file/0006/51891/Workers-benefit-from-NSW-Governments-sound-financial-management.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0003/51897/More-premium-cuts-on-the-way-for-business.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0004/51898/Review-of-workers-compensation-scheme-underway.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0005/51899/Strong-investment-returns-deliver-a-boost-to-Workers-Compensation-Scheme.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0015/51900/$500-debate-available-to-estuary-fisherman.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0016/51901/Sheep-and-beef-cattle-industry-rebate-reopened.pdf 2018-09-26 https://safework-old.clients.squiz.net/__data/assets/pdf_file/0017/51902/Injuries,-practices-and-perceptions-of-wheelchairs-sports-participants.pdf 2018-09-26 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https://www.safework.nsw.gov.au/__data/assets/pdf_file/0011/51959/SW08219-0818-427091.pdf 2018-09-26 https://mentorbook.safework.nsw.gov.au/law-and-policy/enforcement/improvement,-prohibition-and-penalty-notices 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0011/51977/customer-service-charter-5017.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0013/52006/SW08109-0318-407151_INT.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0014/52007/Notification-by-major-hazard-facilities-SW08897.PDF 2019-01-16 https://safework-old.clients.squiz.net/law-and-policy/legislation-and-codes/explosives-act 2018-09-26 https://safework-old.clients.squiz.net/about-us/statistical-bulletins 2018-09-26 https://safework-old.clients.squiz.net/law-and-policy/enforcement/enforceable-undertakings/sita-australia-pty-ltd 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0014/52061/sita-australia-enforceable-undertaking.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0015/52062/st-charbels-college-accepted-undertaking.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0016/52063/terex-australia-enforceable-undertaking.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0017/52064/dalkia-technical-services.pdf 2018-09-26 https://safework-old.clients.squiz.net/law-and-policy/enforcement/enforceable-undertakings/dalkia-technical-services-pty-ltd 2018-09-26 https://mentorbook.safework.nsw.gov.au/law-and-policy/enforcement/enforceable-undertakings/st-charbels-college 2018-09-26 https://safework-old.clients.squiz.net/law-and-policy/enforcement/enforceable-undertakings/terex-australia-pty-ltd 2018-09-26 https://safework-old.clients.squiz.net/law-and-policy/enforcement/enforceable-undertakings/hume-doors-and-timber-aust-pty-ltd 2018-09-26 https://safework-old.clients.squiz.net/health-and-safety/safety-topics-a-z/asbestos/loose-fill-asbestos-investigation-mr-fluffy 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0017/52145/Abrasive-blasting-Code-of-practice-JULY-2014.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0018/52146/heads_asbestos_coordination_authorities_asbestos_blueprint.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0019/52147/Excavation-work-code-of-practice-July-2015.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0014/52151/WC03842-0714-218823.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0015/52152/First-aid-in-the-workplace-Code-of-practice-July-2015.pdf 2019-02-18 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0018/52155/Managing-risks-of-hazardous-chemicals-in-the-workplace-Code-of-practice-July-2014.pdf 2018-09-26 https://www.safework.nsw.gov.au/__data/assets/pdf_file/0019/52156/Managing-risks-of-plant-in-the-workplace-Code-of-practice-July-2014.pdf 2018-09-26 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Home

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Consultations

Please read our consultations submissions procedure before making any submission.

Resources library

News

Contact us

Phone numbers

Green slips and motor accident compensation

1300 656 919 (8:30 am to 5 pm, Monday to Friday)
Contact CTP Assist for inquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

1800 600 444 (during normal business hours).
Contact the Insurance Fraud Hotline to report fraud or non-compliance.

1800 347 788 (8:30 am to 5 pm, Monday to Friday)
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019:

13 10 50 - SIRA

(8:30am to 5pm, Monday to Friday, excluding public holidays).

If you are an employer, insurer or other stakeholder, please contact us if you have an unresolved enquiry or a complaint relating to workers compensation.

If you are a worker, please contact us if you have a complaint about your employer or provider (i.e. treatment provider).

SIRA offers an out-of-hours answering service if you need help outside of our normal hours of operation.

13 94 76 - Workers Compensation Independent Review Office (WIRO)

If you are a worker (or their representative) with an unresolved workers compensation enquiry, or a complaint about the insurer, please contact WIRO for support.

If you are experiencing any type of emergency affecting your personal safety please call triple zero (000) immediately.

Home building compensation

13 10 50 - SIRA Customer Service Centre

(8:30 am to 5 pm, Monday to Friday, excluding public holidays).

Contact the SIRA Customer Service Centre for enquiries or help with a claim relating to home building compensation.

If you are Deaf, hard of hearing or speech-impaired, you can contact us through the National Relay Service; just ask for the relevant number listed above.

If you need an interpreter, you can contact us through TIS National by calling 13 14 50 and asking for the relevant number listed above.

Online enquiry forms

Green slips

Online enquiry form
For enquiries relating to green slips.

Report fraud
To report fraud or non-compliance.

Motor accidents compensation

Online enquiry form
For enquiries, to provide feedback or lodge a complaint (e.g. about our services), or to lodge a dispute (e.g. a disagreement you are having with an insurer or medical provider).

Online claims advice form
For help with a claim.

Report fraud
To report fraud or non-compliance.

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019.

Workers compensation online enquiry form - SIRA
If you are an employer, insurer or other stakeholder, please use this form to contact us if you have an unresolved enquiry or a complaint relating to workers compensation.

If you are a worker (or their representative), please use this form to contact us if you have a complaint about your employer or a provider (i.e. treatment provider).

Online enquiry - WIRO
If you are a worker (or their representative) with an unresolved enquiry, or a complaint about the insurer, please visit the Workers Compensation Independent Review Office (WIRO) website for information on how to lodge an online enquiry, or call WIRO on 13 94 76.

Home building compensation

Online enquiry form - Home Building Compensation

Emails

Green slips and motor accidents compensation

ctpassist@sira.nsw.gov.au
Contact CTP Assist for enquiries or help with a claim, to provide feedback or lodge a complaint (eg about our services).

report.fraud@ifba.online
To report fraud or non-compliance.

drsenquiries@sira.nsw.gov.au
Contact our Dispute Resolution Service for information on how to lodge a dispute (eg a disagreement you are having with an insurer or medical provider).

Workers compensation

If you have been unable to resolve your workers compensation issue with the insurer in the first instance, there are new pathways you can take from 1 January 2019:

If you are an employer, insurer or other stakeholder:

Please email contact@sira.nsw.gov.au if you have an unresolved enquiry or complaint related to workers compensation.

Please email customerfeedback@sira.nsw.gov.au to provide feedback or lodge a complaint about our services.

If you are a worker:

Please email complaints@wiro.nsw.gov.au if you have an unresolved enquiry or complaint about the insurer.

Please email contact@sira.nsw.gov.au if you have a complaint about your employer or provider (i.e. treatment provider).

Home building compensation

contact@sira.nsw.gov.au
For enquiries or help with a claim.

customerfeedback@sira.nsw.gov.au
To provide feedback or lodge a complaint (e.g. about our services).

Addresses

Green slips and motor accidents compensation

Postal and business address:

Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Workers compensation

Postal address:
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow NSW 2252

Business address:
State Insurance Regulatory Authority
92-100 Donnison Street,
Gosford NSW 2250

If you are a worker with an unresolved workers compensation enquiry, or a complaint about the insurer, please use WIRO's address:

Workers Compensation Independent Review Office (WIRO)
1 Oxford Street
Darlinghurst NSW 2010

Home building compensation

Postal and business address:
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Complaints and feedback about us

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints.

Find out more about how to make feedback or complaints about us.

Contact details for motor accidents complaints and feedback

To make a complaint or provide feedback about our motor accidents services you can contact us by:

Phone: 1300 656 919

Email: CTPassist@sira.nsw.gov.au

Online: general enquiries form

Post:
State Insurance Regulatory Authority,
GPO BOX 2677  
Sydney NSW 2001
or DX 1517 Sydney

Contact details for workers compensation complaints and feedback

To make a complaint or provide feedback about our workers compensation services you can contact us by:

Phone: 13 10 50 (Monday to Friday, 8:30 am till 5:00 pm).

Email: customerfeedback@sira.nsw.gov.au

Online: general enquiries form

Post:
Workers Compensation Regulation
State Insurance Regulatory Authority
Locked Bag 2906,
Lisarow, NSW 2252

What about privacy?

Any personal or health information you give to us will be handled strictly in accordance with NSW privacy laws.

To investigate and help resolve your complaint, we may need to give your details to third parties such as your insurers. If you don’t want us to do this or are concerned about how your personal information has been managed, please let us know.

Other contact details

Workers Compensation Independent Review Office (WIRO)

WIRO assists injured workers with their workers compensation related enquiries and helps to resolve their complaints about the insurer.

WIRO is an independent statutory office with a variety of roles, which include:

  1. dealing with complaints made by injured workers who are unable to resolve enquires about their claim or complaints with the insurer, in the first instance
  2. managing the provision of legal assistance for injured workers
  3. conducting the procedural reviews of insurers' work capacity decisions, for decisions by the insurer before 1 January 2019.

See their contact details

Workers Compensation Commission (WCC)

The Commission resolves disputes between workers and their employers (insurers). The WCC is separate to SIRA.

See their contact details.

Enquire about an existing merit review application

Phone: 02 9284 2284 (8:30 am to 5 pm, Monday to Friday).
To enquire about an already submitted merit review with SIRA's Merit Review Service,

Email: mrs@sira.nsw.gov.au

Postal and business address:
SIRA Dispute Resolution Services
Level 19, 1 Oxford Street,
Darlinghurst NSW 2010

Media enquiries

For media enquiries only:

Phone: 0438 108 797
Email: media@finance.nsw.gov.au

Website feedback

For any suggestions or compliments on the website, complete our website feedback form.

Nominal Defendant

Sometimes people are injured by a vehicle that was uninsured or unidentified (eg hit and run), meaning the injured person wouldn’t usually be able to apply for CTP compensation.

However, in NSW all insurers are required to be part of the Nominal Defendant fund. Where a vehicle is uninsured, or unidentified the injured person can make a claim through the Nominal Defendant, meaning they don’t go without adequate treatment or compensation.

Phone: 1300 656 919

Subpoenas and summons

For legal documentation to us (including subpoenas, directions, notices and correspondence) relating to any legal matter.

Post:

The Proper Officer

Access to Information

State Insurance Regulatory Authority

McKell Building

Level 6

2-24 Rawson Pl

Sydney, NSW

Enquiries: Any enquiries regarding subpoenas or summons should be referred to gipa@sira.nsw.gov.au

Numbers to call if you have a speech or hearing impairment, or need an interpreter

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service. You will need to ask for the relevant number listed above.

If you need an interpreter, you can contact us through TIS National by calling 13 14 50 and asking for the relevant number listed above.

Access to information

We publish a large volume of materials. Under the Government Information (Public Access) Act 2009, much of this information is available for you to access, free of charge.

For workers compensation:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au

For motor accidents:

Phone: (02) 9619 8672

Email: gipa@finance.nsw.gov.au

Corporate information

We were established by the State Insurance and Care Governance Act 2015 as part of reforms to the NSW workers compensation system and are part of the NSW Department of Finance, Services and Innovation.

We focus on service delivery to injured people, affordability, and the effective management and sustainability of these insurance schemes. For more information on how we regulate the systems, see fraud and regulation.

Workers compensation information searches

This page provides access to a range of database searches for workers compensation medical professionals.

You can find contact details for health care providers, medical practitioners, and rehabilitation providers as well as such topics as incident notification.

Accessibility

This site has been designed to be as user friendly as possible to allow our customers to make the most of the Internet whatever their ability or disability.

And our responsive design means our information and services can be easily accessed on desktop, tablets and mobile phones.

Accessibility help

This website has been developed to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

There are a number of legacy documents and forms that may not be accessible for some users: these are mainly in PDF or Word format.

These issues have been progressively resolved by replacing the majority of PDF and Word documents with web based documents or providing appropriate alternatives.

If you are having trouble accessing pages or content within our website, please send an email to contact@sira.nsw.gov.au or call us on 13 10 50 and we will strive to ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as plain text file. Select File from the Adobe Reader menu, then Save as other then Text.

Accessibility features

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. To ensure our site delivers a good experience for all users, we have built and modified the site to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

Audio and video

Most of our videos are hosted on our YouTube site at https://www.youtube.com/user/MAANSW We use closed captioning on our videos wherever possible and transcripts are available along with the standard accessibility options available from YouTube.

We aim to have text transcripts for audio and captions for videos to assist our customers with impairments. This also allows users who don't want to listen to audio, such as those working in an open space office to be able to access the information.

If these do not meet your needs, we recommend the Accessible YouTube player available from http://cs.unc.edu/~gb/Accessible-YouTube/. This YouTube player allows users to navigate the YouTube controls using a keyboard, provides support for closed caption playback and works on the iPad and iPhone.

None of our videos are developed using Flash.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific at http://www.freedomscientific.com/training/training-JAWS-keystrokes.htm.

Our commitment to user friendly and accessible web services

The State Insurance Regulatory Authority is a division of the Department of Finance, Services and Innovation (DFSI). The DFSI endorsed the World Wide Web Consortium's Web Content Accessibility Guidelines version 2.0 (commonly known as WCAG 2.0) and we are implementing Australian Government's Web Accessibility National Transition Strategy (NTS).

WCAG 2.0 is a series of international standards from the Word Wide Web Consortium. It identifies techniques to create and manage web content in ways that are more accessible to people with disabilities including those who may use assistive technologies like screen readers. Websites that are more accessible are also generally more user friendly to everyone.

We take care to ensure our website and our web content meet the WCAG 2.0 standards to at least Level AA compliance so that people of all abilities, including older people and those with visual, hearing, cognitive or motor impairments can access our information and services.

We are committed to making our site as user friendly as possible. Extensive testing has been conducted to inform the design, navigation and content of our site. We will continue to develop, evaluate and improve our site to ensure our customers' needs are being met including customers with:

  • vision impairments which can range from slight vision problems, including those who wear glasses and are mature age, to colour blindness and various levels of blindness
  • cognitive and motor skill impairments who may have had an injury, a stroke, an illness like Parkinson's or Cerebral Palsy, or are mature age
  • hearing impairments including those with genetic deafness, environmental deafness and who are mature age.

Our commitment allows all people who visit our website to enjoy a more user friendly and engaging experience.

Sitemap

Privacy

You have the right to know the information that we collect about users of our website, the purpose for which the information is collected, how the information is used and to whom, if anyone, the information is disclosed.

Our privacy standards are set out in the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act).

For further information on SIRA's privacy practices please read:

  • our privacy statement, a summary of how we protect and handle your personal and health information
  • our website privacy notice for information on what we collect from and/or about users of this website and what we do with this information
  • our privacy management plan which is an expanded explanation of how we protect and handle your personal and health information

If you have a complaint or question about how SIRA handles your personal information you can contact us by:

Email: privacy@sira.nsw.gov.au

Post: Privacy Officer
State Insurance Regulatory Authority
Level 6, McKell Building
2-24 Rawson Place
Sydney NSW 2000

Copyright

Copyright of all the material on this site, including the NSW Government's floral emblem, the waratah and the NSW State Insurance Regulatory Authority (SIRA) logo, is vested in the Crown in right of the State of New South Wales, subject to the Copyright Act 1968.

Artwork

Artwork for the consultations is copyrighted by NSW artist Garry Purchase.

How the material on this website may be used

The material may be downloaded, displayed, printed and reproduced without amendment for personal, in-house or non-commercial use.

How the material on this website may not be used

Any other use of the material, including alteration, transmission or reproduction for commercial use is not permitted without the written permission of SIRA.

All inquiries should be directed to the communications group via email digitalcomms@sira.nsw.gov.au.

Third party services

While SIRA issues licences and permits for certain types of restricted work and accredits trainers, assessors and service providers, it does not endorse or approve any third party product or service. Details of accredited trainers and service providers can be found on this website. This information should not be considered a recommendation.

The use of the SIRA or State logos or branding is strictly prohibited.

To use SIRA's information for non-personal use, or in amended form, read the Copyright Notice on this website and submit an application form.

Before linking to the SIRA website, you should read the Links Policy and submit an application form.

Disclaimer

This website provides general information about the workers compensation system, the compulsory third party (CTP) system and home building compensation insurance.

SIRA does not guarantee that the information is complete or correct.

This website does not represent a comprehensive statement of the law as it applies to particular problems or to individuals or as a substitute for legal advice.

Although all care is taken to ensure that the information is correct at the time of publication, laws change over time and you should check the current legislation to ensure that the information is up to date.

You should seek independent legal advice if you need assistance on the application of the law to your situation.

Links to other websites

SIRA contains links to and from other websites.

References to other sites are provided as an information service only and should not necessarily be construed as an endorsement. Conversely, omissions should not be construed as non-endorsement.

Although every care is taken to provide links to suitable material from this site, SIRA does not guarantee the suitability, completeness or accuracy of any of the material that this site may be linked to.

Linking to SIRA from government sites

Government sites wishing to provide a link to SIRA should provide:

  • the URL of the site
  • the name of the organisation that owns the site
  • contact details of the person making the application and/ or owner of site
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

Linking to SIRA from non-government sites

Non-government sites wishing to link to SIRA need written consent from the SIRA Communications Group.

Applicants are required to inform SIRA in writing of their wish to link to SIRA and to provide the following information:

  • the name of the organisation that owns the site, and its URL
  • contact details of the person making the application
  • details of the pages to which they wish to link
  • an indication if the link is for members only, or public view, and in which of the link categories the link will be listed or made available

No endorsements of any third party or its products, services, or websites is intended by any links on or to this website.

Where a link is established with the SIRA website, sites cannot state or imply that SIRA endorses a brand, product or service.

Links provided by SIRA

SIRA provides links to sites on the internet that may be of help or interest to our users.  We assume no liability for the comprehensiveness, accuracy, validity, or value of any information retrieved at these or other sites available through the internet.

SIRA assumes no liability for any direct, indirect, incidental, consequential, special or punitive damage arising from access, use, downloading by you or any third party on or of any representation, information, product or service provided on or via this website.

Terms

The NSW State Insurance Regulatory Authority (SIRA) will not disclose or publish information, which identifies individual names, or potentially identifies sub-groupings of addresses, without consent or otherwise, in accordance with the Privacy and Personal Information Protection Act 1998.

Access to the raw data is restricted to specific officers at SIRA for analysis and to assess the success of SIRA in meeting its objectives.

SIRA may gather more extensive information than stated above, in the following circumstances:

  • unauthorised attempts to access files which are not published on the SIRA website
  • unauthorised tampering or interference with files published on the SIRA website
  • unauthorised attempts to index the contents of the SIRA website by other websites
  • attempts to intercept messages of other SIRA website users
  • communications which are defamatory, abusive, vilify individuals or groups or which give rise to a suspicion that an offence is being committed
  • attempts to otherwise compromise the security of the web server, breach the laws of the State of New South Wales or Commonwealth of Australia, or interfere with the enjoyment of the SIRA website by other users
  • SIRA may make disclosures to relevant authorities where the use of the website raises a suspicion that an offence is being, or has been, committed. In the event of an investigation SIRA will provide access to data to any law enforcement agency that may exercise a warrant to inspect our logs

In some cases, SIRA may permit users to submit information or conduct transactions (eg licence applications, purchasing of publications) on its website. As there may be specific legal provisions relating to the use of information submitted for the purpose of conducting an official transaction with SIRA, the scope of the user's privacy in those cases will be explained on the transaction page.

SIRA does not have responsibility for the privacy policies or practices of third party sites linked to this website.

The feedback forms on this website enable users to comment on the provision of service.

The provision of personal details on feedback forms is optional. Users may provide personal details for the purpose of receiving a reply to their feedback. Any personal details provided will be securely stored and used for the purpose of improving the SIRA website and services.

SIRA may publish information about feedback on the site, but does not publish information that identifies or can be used to identify individual users.

Any complaints can be submitted by using the feedback form.

Disclaimer

The content of this website is provided for information purposes only.  While reasonable care is taken to keep the content updated, the NSW State Insurance Regulatory Authority (SIRA) makes no warranties of any kind about its accuracy, currency or suitability for any particular purpose.

Although every care is taken to provide links to suitable material from this site, the nature of the Internet prevents us from guaranteeing the suitability, completeness or accuracy of any of the material that this site may be linked to.  Consequently, SIRA accepts no responsibility for unsuitable or inaccurate material that may be encountered.

SIRA hereby disclaims liability for any kind of loss or damages arising from, or in connection with, use of any information on this site, or on sites linked from this site.

Languages

If you need an interpreter to help you with any information or enquiries, one of our customer service consultants can connect you with an interpreter to help. For:

This is a free service and available from 8:30am to 5:00pm Monday to Friday.

Arabic/ عربي

إذا كنت بحاجة لخدمات مترجم شفهي لمساعدتك في أية معلومة أو إستفسار، فإن أحد مستشاري خدمة الزبائن لدينا سيوصلك بمترجم فوري (شفهي) للمساعدة في ذلك.

من أجل:

*    القسائم الخضراء، الرقم 1300 656 919

*    تعويضات حوادث السيارات، الرقم 1300 656 919

*    تعويضات العمال، الرقم 13 10 50

*    تعويضات المباني المنزلية، الرقم 13 32 20

هذه خدمة مجانية تعمل من الساعة ٨:٣٠ صباحًا وحتى ٥:٠٠ مساءً، من الإثنين إلى الجمعة.

Bosanski / Bosnian

bosanski Ako vam je potreban tumač da vam pomoći s bilo koje informacije ili upite, jedan od naših konsultanata korisničkog servisa će onda povezati sa prevodiocem da pomogne.

  • Za Green Slips 1300 656 919
  • Motor nesreća naknadu 1300 656 919
  • Radnici naknadu 13 10 50
  • naknadu Građevinska 13 32 20

Ovo je besplatna usluga i dostupan 8:30-05:00 od ponedjeljka do petka.

繁體中文 / Chinese traditional

如果您需要傳譯員協助您獲得資訊或進行查詢,我們的客戶服務顧問將會在傳譯員的幫助下與您聯系。

請致電:

  • 強制第三方責任險(Green Slips)1300 656 919
  • 摩托車意外賠償1300 656 919
  • 工傷賠償13 10 50
  • 住宅興建索賠13 32 20

這個服務費用全免,服務時間為星期一至五上午8:30至下午5:00。

فارسی / Farsi/Persian

چنانچه نیاز به خدمات یک مترجم برای کمک جهت دریافت اطلاعات یا پرس و جو کردن دارید، یکی از مشاورین خدمات مشتریان ما ارتباط شما را با یک مترجم برقرار می کند.

برای:

گرین اسلیپز Green Slips 1300 656 919

غرامت حوادث با خودرو 1300 656  919

غرامت کارگران  13 10 50

غرامت ساخت و ساز خانه 13 32 20

این خدمات رایگان و از ساعت 8:30 صبح تا 5:00 بعدازظهر روزهای دوشنبه تا جمعه موجود می باشد.

Deutsch / German

Wenn Sie einen Dolmetscher für Hilfeleistung bei Auskünften oder Anfragen benötigen, dann wird einer unserer Kundenberater Sie mit einem Dolmetscher verbinden, um Ihnen zu helfen.

Die Telefonnummern für die verschiedenen Bereiche lauten wie folgt:

  • ‚Green Slips’ (Kraftfahrzeughaftpflichtversicherung) 1300 656 919
  • Schadensersatz nach Verkehrsunfällen 1300 656 919
  • Schadensersatz nach Arbeitsunfällen 13 10 50
  • Schadensersatz für Baumängel 13 32 20

Diese Dienstleistung steht kostenlos zur Verfügung und ist erreichbar von 8.30 Uhr bis 17 Uhr Montag bis Freitag.

Ελληνικά / Greek

Αν χρειάζεστε διερμηνέα για να σας βοηθήσει με οποιεσδήποτε πληροφορίες ή απορίες, τότε ένας από τους δικούς μας συμβούλους εξυπηρέτησης πελατών θα σας συνδέσει μ’ ένα διερμηνέα για να σας βοηθήσει.

Για:

* Ασφαλιστικά συμβόλαια Green Slips: 1300 656 919

* Αποζημίωση τροχαίων ατυχημάτων: 1300 656 919

* Αποζημίωση εργαζομένων: 13 10 50

* Αποζημίωση κτιρίου σπιτιού: 13 32 20

Αυτή είναι μια δωρεάν υπηρεσία και διατίθεται από τις 8.30π.μ έως- 5.00μ.μ. Δευτέρα έως Παρασκευή.

हिन्दी / Hindi

हिंदी आप एक दुभाषिया की जरूरत है किसी भी जानकारी या पूछताछ के साथ आप मदद करने के लिए , हमारे ग्राहक सेवा सलाहकारों में से एक तो एक दुभाषिया मदद करने के साथ जुड़ जाएगा ।

  • ग्रीन फिसल जाता है 1300 656 919
  • के लिए मोटर दुर्घटना मुआवजा 1300 656 919
  • श्रमिक मुआवजा 13 10 50
  • गृह निर्माण मुआवजा 13 32 20

यह सोमवार से शुक्रवार तक एक मुफ्त सेवा और 5:00 करने के लिए 8:30 से उपलब्ध है।

Magyar / Hungarian

Ha felvilágosításhoz vagy kérdéseihez tolmácsra van szüksége, egyike az ügyfélszolgálati munkatársainknak összeköti Önt a tolmáccsal, aki ebben segíteni fog.

A következő telefonszámokat hívja fel:

  • Kötelező gépjármű biztosítás (Green Slips) 1300 656 919
  • Közlekedési baleseti kártérítés 1300 656 919
  • Munkahelyi baleseti kártérítés 13 10 50
  • Építkezés során okozott károk kártérítése 13 32 20

Ez a szolgáltatás díjmentes és reggel 8:30 és délután 5:00 óra között, hétfőtől péntekig áll rendelkezésére.

Bahasa Indonesia / Indonesian

bahasa Indonesia Jika Anda membutuhkan seorang penerjemah untuk membantu Anda dengan informasi atau pertanyaan, salah satu konsultan layanan pelanggan kami kemudian akan menghubungkan Anda dengan seorang penerjemah untuk membantu.

  • Green Slips 1300 656 919
  • kecelakaan bermotor kompensasi 1300 656 919
  • kompensasi pekerja 13 10 50
  • kompensasi rumah bangunan 13 32 20

Ini adalah layanan gratis dan tersedia 8:30-17:00 Senin sampai Jumat.

Italiano / Italian

Se hai bisogno dell’assistenza di un interprete per informazioni o richieste, uno dei nostri operatori addetti alla clientela ti metterà in collegamento con un interprete.

Per:

  • Green Slips 1300 656 919
  • Indennizzi per incidenti stradali 1300 656 919
  • Indennità lavorative 13 10 50
  • Compensi edilizi 13 32 20

Questo servizio è gratuito e disponibile dalle 08:30 alle 17:00 da lunedì a venerdì.

日本語 / Japanese

日本語

あなたが任意の情報や問い合わせであなたを助けるために通訳が必要な場合は、当社の顧客サービスのコンサルタントの1は、その後、助けるために通訳をあなたに接続します。

  • グリーンスリップ1300 137 600の場合
  • モーター事故補償1300 137 131または02 8267 1900
  • 労働者の補償13 10 50
  • ホーム建物補償13 32 20

これは、金曜日に無料のサービスと午後5時月曜日まで午前8時30分から入手可能です。

ភាសាខ្មែរ / Khmer

ខ្មែរ 
ប្រសិនបើអ្នកត្រូវការអ្នកបកប្រែភាសាដើម្បីជួយអ្នកឲ្យបានយល់ពីព័ត៌មាន ឬចម្ងល់ណាមួយ អ្នកប្រឹក្សាសេវាអតិថិជនរបស់យើងខ្ញុំម្នាក់ នឹងទាក់ទងមកអ្នក ដោយមានអ្នកបកប្រែភាសាម្នាក់ដើម្បីជួយអ្នក។
សម្រាប់៖
  • Green Slips 1300 656 919
  • សំណងគ្រោះថ្នាក់យានយន្ត 1300 656 919
  • សំណងអ្នកធ្វើការ 13 10 50
  • សំណងអាគារផ្ទះ 13 32 20

នេះគឺជាសេវាឥតគិតថ្លៃ ហើយមានផ្តល់ជូនចាប់ពីម៉ោង៨.៣០ព្រឹក ទៅម៉ោង៥ល្ងាច ពីថ្ងៃច័ន្ទ ទៅថ្ងៃសុក្រ។

한국어 / Korean

정보 혹은 문의를 위한 도움을 위해 통역사가 필요하시면 저희 고객 서비스 컨설턴트 중 한 명이 여러분에게 통역사를 연결하여 도와드릴 것입니다.

도움 내용:

  • 그린 슬립 보험 1300 656 919
  • 자동차 사고 보상 1300 656 919
  • 근로자 보상 13 10 50
  • 주택 건물 보상 13 32 20

이 서비스는 무료이며 월요일에서 금요일, 오전 8시 30분에서 오후 5시까지 가능합니다.

Македонски / Macedonian

Македонски Ако ви треба преведувач за да ви помогнат со какви било информации или прашања, еден од нашите консултанти услуги на клиентите, тогаш ќе ве поврзе со преведувач за да им помогне.

  • За зелено Slips 1300 656 919
  • Моторни несреќи надоместок 1300 656 919
  • работниците за надомест 13 10 50
  • надомест дома зграда 13 32 20

Оваа услуга е бесплатна и достапна 8:30-17:00 од понеделник до петок.

Polski / Polish

Polskie Jeśli potrzebujesz tłumacza , aby pomóc Państwu wszelkich informacji lub zapytania , jeden z naszych konsultantów obsługi klienta będzie łączyć się z tłumaczem , aby pomóc.

  • Na Zielone zrazy 1300 656 919
  • wypadków drogowych kompensacyjne 1300 656 919
  • Kompensacja Robotnicy 13 10 50
  • Kompensacja budowa domu 13 32 20

Jest to usługa bezpłatna i dostępna od 8:30 do 5:00 pm poniedziałku do piątku.

Português / Portugese

Português Se você precisar de um intérprete para ajudá-lo com qualquer informação ou inquéritos, um dos nossos consultores de atendimento ao cliente, em seguida, conectá-lo com um intérprete para ajudar.

  • Para verde deslizamentos 1300 656 919
  • acidentes de viação de compensação 1300 656 919
  • compensação dos trabalhadores 13 10 50
  • compensação de edifício Home 13 32 20

Este é um serviço gratuito e está disponível 08h30 - 17:00 de segunda a sexta-feira.

Română / Romanian

Dacă aveți nevoie de un interpret care să vă asiste cu obținerea de informații sau răspunsuri la întrebări, unul dintre consultanții noștri vă va face ulterior legătura cu un interpret.

Pentru:

  • Chitanța verde (green slip) sunați la 1300 656 919
  • Compensație în urma unui accident de mașină, sunați la 1300 656 919
  • Compensație în urma unui accident de muncă, sunați la 13 10 50
  • Compensație privind construcția unei locuințe, sunați la  13 32 20

Acesta este un serviciu gratuit, disponibil între orele 8:30am și 5:00pm, de luni până vineri.

Српски / Serbian

Српски Ако вам је потребан тумач да вам помогне са било које информације или питања, један од наших консултаната корисничког сервиса ће онда вас повезати са преводиоцем да помогне.

  • За Зелена клизи 1300 656 919
  • Мотор несреће компензације 1300 656 919
  • Радници Компензација 13 10 50
  • Хоме зграда компензација 13 32 20

Ово је бесплатна услуга и доступан од 8:30 до 5:00 увече, од понедељка до петка.

Español / Spanish

Español Si necesita un intérprete para ayudarle con cualquier información o consultas, uno de nuestros asesores de servicio al cliente A continuación, conectar con un intérprete para ayudarle.

  • Para Green resbalones 1300656919
  • accidentes de tráfico o una compensación 1300656919
  • La compensación para trabajadores 131050
  • compensación de la construcción de viviendas 133220

Este es un servicio gratuito y está disponible de 8:30 am a 5:00 pm de lunes a viernes.

Kiswahili / Swahili

Kiswahili Kama unahitaji mkalimani kukusaidia na taarifa yoyote au maswali , mmoja wa wateja wetu huduma washauri kisha kuungana kwa mkalimani kusaidia.

  • Kwa Green Slips 1300 656 919
  • Motor ajali fidia 1300 656 919
  • Fidia ya wafanyakazi 13 10 50
  • Nyumbani jengo fidia 13 32 20

Hii ni huduma ya bure na inapatikana 8:30-05:00 Jumatatu hadi Ijumaa.

ภาษาไทย / Thai

หากท่านต้องการใช้ล่ามเพื่อที่ท่านจะได้เข้าใจข้อมูลหรือคำถามใดๆ ที่ปรึกษาฝ่ายบริการลูกค้าคนหนึ่งคนใดของเราจะติดต่อล่ามให้ท่าน

สำหรับ:

  • กรีน สลิปส์  1300 137 600
  • เงินชดเชยเกี่ยวกับอุบัติเหตุทางรถยนต์ 1300 137 131 หรือ 02 8267 1900
  • ค่าชดเชยคนงาน 13 10 50
  • ค่าชดเชยการสร้างบ้าน 13 32 20

บริการนี้เป็นบริการที่ให้ฟรีระหว่างเวลา  8:30 น. ถึง  17:00 น. จันทร์ถึงศุกร์

Türkçe / Turkish

Size bilgi vermek veya sorularınızı yanıtlamak için bir tercümana ihtiyacınız varsa, müşteri hizmet danışmanlarımızdan biri, size yardımcı olması için sizi bir tercümana bağlayacaktır.

Yardımlar şu konularda olabilir:

  • Green Slips 1300 137 600
  • Araba kazası tazminatları 1300 137 131 veya 02 8267 1900
  • İşçi tazminatları 13 10 50
  • Ev inşaatı tazminatları 13 32 20

Bu, ücretsiz bir hizmettir ve Pazartesi ile Cuma günleri arasında sabah 8.30’dan öğleden sonra 5.00’e kadar mevcuttur.

اردو / Urdu

اردو

آپ کو کسی بھی معلومات یا انکوائری کے ساتھ آپ کی مدد کرنے کو مترجم کی ضرورت ہو تو ، ہمارے کسٹمر سروس کے مشیر میں سے ایک تو میں مدد کے لئے ایک مترجم کے ساتھ آپ سے رابطہ قائم کریں گے .

گرین تخم 1300 137 600 کے لئے

موٹر حادثات معاوضے 1300 137 131 یا 02 8267 1900

کارکنوں کو معاوضہ 13 10 50

گھر کی عمارت کے معاوضہ 13 32 20

یہ جمعہ کے لئے ایک مفت سروس اور 5:00 PM پیر 8:30 سے دستیاب ہے .

Việt Ngữ / Vietnamese

Tiếng Việt Nếu bạn cần một thông dịch viên để giúp bạn với bất kỳ thông tin hoặc yêu cầu, một trong những chuyên gia tư vấn dịch vụ khách hàng của chúng tôi sau đó sẽ kết nối bạn với một thông dịch viên để giúp đỡ.

  • Green Trượt chân 1300 137 600
  • tai nạn ô tô bồi thường 1300 137 131 hoặc 02 8267 1900
  • Người lao động bồi thường 13 10 50
  • xây dựng nhà bồi thường 13 32 20

Đây là một dịch vụ miễn phí và có sẵn 8:30-17:00 thứ Hai đến thứ Sáu.

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https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-23 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-24 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-25 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-26 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-27 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-28 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-29 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/decisions/record/minor-injury-case-study-30 2019-02-07 https://www.sira.nsw.gov.au/disputes-and-complaints/feedback-and-complaints-about-us 2018-11-23 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https://www.sira.nsw.gov.au/disputes-and-complaints/motor-accident-injury-disputes/pop-over-content/the-accident-happened-on-or-after-1-december-2017/maintenance2/maintenance 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes 2019-01-01 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/injury-management-disputes 2019-01-03 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/liability-disputes 2019-02-13 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/permanent-impairment-disputes 2019-01-03 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/premium-disputes 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/premium-disputes/after-30-june-2016/insured-with-a-specialised-insurer 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/premium-disputes/after-30-june-2016/insured-with-icare-through-one-of-their-insurance-agents. 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/premium-disputes/up-to-30-june-2016/insured-with-a-specialised-insurer 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/premium-disputes/up-to-30-june-2016/insured-with-icare-through-one-of-their-insurance-agents. 2018-04-20 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/work-capacity-decision-reviews 2019-04-12 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/work-capacity-decision-reviews/Examples-of-merit-review-decisions 2019-01-18 https://www.sira.nsw.gov.au/disputes-and-complaints/workers-compensation-disputes/work-capacity-decision-reviews/administrative-law-challenges-to-merit-reviews 2019-01-18 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https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/home-building-compensation-accordion/home-building-compensation-publications/home-building-compensation-fund-reports/home-building-compensation-fund-reports7 2018-05-07 https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/home-building-compensation-accordion/home-building-compensation-publications/home-building-compensation-fund-reports/home-building-compensation-fund-reports8 2018-05-07 https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/home-building-compensation-accordion/home-building-compensation-publications/home-building-compensation-fund-reports/home-building-compensation-fund-reports9 2018-05-07 https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/motor-accidents-ctp-accordion/motor-accidents-ctp-publications/ctp-scheme-performance-reports/ctp-scheme-quarterly-reports 2018-12-07 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/allied-health-providers-in-nsw-ctp-schemes-faqs 2019-03-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/emotional-recovery-in-children-after-a-car-crash 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/fact-sheet-for-solicitors,-ctp-insurers-and-ltcsa-staff 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/glossary-maa525 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/guides-for/motor-accident-guidelines 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/guides-for/motor-accident-guidelines/complaints,-reviews-and-disputes-handling/specific-requirements 2018-07-27 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https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/legal-costs-in-claims-for-ctp-statutory-benefits/accordion6/merit-review,-medical-assessment-and-miscellaneous-claims-assessment 2018-11-01 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/minor-injury-information-for-allied-health-professionals-working-in-the-NSW-CTP-scheme 2019-01-10 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/minor-injury-information-for-general-practitioners-working-in-the-NSW-CTP-scheme 2019-01-10 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines 2019-01-25 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/figure-6.1-spine-summary-of-spinal-dre-assessment/figure-6.1-spine-summary-of-spinal-dre-assessment 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/figure-7.6-the-claims-assessment-process/figure-7.6-the-claims-assessment-process 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/introduction-to-part-2/introduction-to-part-2 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/introduction2/introduction 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/legislative-framework/guideline-making-power 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/legislative-framework/publication-note 2019-01-15 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/legislative-framework/replacement-and-transition 2019-01-15 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/obligations-and-duties/what-are-the-obligations-of-the-authority 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-1.2-accordion-2/table-1.2-premium-filing-summary-sheet 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-1.3-summary-of-claim-assumptions/table-1.3-summary-of-claim-assumptions 2018-07-27 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https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-6.5-permissible-combinations-of-lower-extremity-assessment-methods/table-6.5-permissible-combinations-of-lower-extremity-assessment-methods 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-6.6-lower-extremity-worksheet/table-6.6-lower-extremity-worksheet 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-6.7-assessing-spinal-impairment-dre-category/table-6.7-assessing-spinal-impairment-dre-category 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/motor-accident-guidelines/table-6.8-definitions-of-clinical-findings/table-6.8-definitions-of-clinical-findings 2018-07-27 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https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/whiplash-resources/quick-reference-guide-for-the-management-of-whiplash-associated-disorders 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/whiplash-resources/quick-reference-guide-for-the-management-of-whiplash-associated-disorders/1.-do-an-examination/4.-review-and-take-recommended-action/initial-assessment/indicates-recovery/recommended-action 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/whiplash-resources/whiplash-a-summary-for-gps2 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/whiplash-resources/whiplash-assessment-tools 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/for-professionals/whiplash-resources/whiplash-facts 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/help-with-getting-back-to-work/ctp-jobcover-placement-program 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/help-with-getting-back-to-work/ctp-recover-at-work-assist-program 2018-08-23 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/help-with-getting-back-to-work/ctp-vocational-support 2018-09-03 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/guide-for-people-injured-in-a-motor-vehicle-accident 2018-10-02 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/guide-for-people-injured-in-motor-accidents-in-nsw 2018-11-19 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/guide-for-people-who-have-lost-a-relative-in-a-motor-vehicle-accident 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/what-to-expect-on-the-road-to-recovery-brochure 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/when-someone-dies-in-a-motor-vehicle-accident-information-for-families 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/whiplash-neck-exercises 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/whiplash-neck-exercises/exercises-while-sitting 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/whiplash-neck-exercises/neck-exercises-while-lying-down 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/whiplash-neck-exercises/neck-strengthening-exercises 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/injury-advice-centre/whiplash-neck-exercises/overview 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/Neuropsychological-assessments-fact-sheet-for-psychologists-and-other-health-practitioners 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/assessment-of-minor-dental-injuries-fact-sheet 2018-08-22 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/assessment-of-periorbital-injury-involving-minor-scarring-or-disfigurement-fact-sheet 2018-10-03 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/brain-injuries-assessments-fact-sheet 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/case-study-multiple-scarring-right-lower-limb-3-4-range 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/case-study-multiple-scarring-right-upper-limb-and-left-lower-limb 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/failure-to-attend-medical-appointments-and-late-cancellations-fact-sheet 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/guidance-material-for-claims-assessors/claims-assessment-guidelines 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/guidance-material-for-medical-assessors/medical-assessor-code-of-conduct 2018-08-21 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/guidance-material-for-medical-assessors/medical-assessor-terms-of-appointment 2018-08-21 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/guidance-material-for-medical-assessors/motor-accident-permanent-impairment-guidelines 2018-08-02 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/guidance-material-for-medical-assessors/sira-medical-assessors-fee-schedule-for-medical-and-review-panel-assessments-2017 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/information-for-injured-people-about-claims-assessments-with-an-interpreter-fact-sheet 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/information-for-the-injured-person-neuropsychological-assessments-maa119 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/medical-accidents-medial-assessment-service-venue-policy 2018-07-27 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/medical-assessment-examination-checklist 2018-10-03 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/minor-injury-case-studies-archived/004018 2018-11-01 https://www.sira.nsw.gov.au/resources-library/motor-accident-resources/publications/motor-accident-disputes/minor-injury-case-studies-archived/005018