Notify incidents

Incidents happen in workplaces every day. Some are more serious than others and many lead to serious injury or death.

Over the past three years there have been 292 deaths in NSW workplaces and more than 11,000 workers have become permanently disabled. The number of ‘near misses’ are too many to count.

Must do’s

There are specific laws about what you must do when a dangerous incident or death, or serious injury or illness, happens in your workplace. Here we summarise those laws and give you some practical tips.

Get medical treatment

If it’s a serious injury or illness – eg serious burn, laceration or eye injury – get medical treatment immediately.

Notify us

Contact us on 13 10 50 if the incident results in a death or serious injury or illness (and contact your insurer within 48 hours).

Also call us if the incident is dangerous, such as a chemical spill, structural collapse, electric shock or the like.

Don’t disturb the site

Take care not to disturb the incident site until an inspector arrives. However, you can still ensure safety by helping an injured person or making the site safe, for example.

Keep a record

You must keep a record for five years of every incident that you notify to us. You must also keep a register of injuries.

More information

For the specific laws about notifying us when incidents happen in your workplace, see sections 35 – 39 of the Work Health and Safety Act 2011.

For practical information about helping your injured workers get better, see our return to work programs.